Andrew Ganine

Andrew Ganine is a passionate individual enamored by artificial intelligence, driven by the notion that advanced technology is akin to magic, particularly evident in modern AI tools.

Specializing in conversational AI, contact center automation, customer service automation, and live chat automation, Andrew has a profound ability to enhance performance by 2X to 5X while ensuring service quality improvements for contact centers and customer service teams.

Known for transforming business knowledge into large language models for automated delivery to both customers and employees, Andrew is committed to putting the customer at the heart of his endeavors, executing grand ideas within constraints, data-driven decision-making, and taking ownership of his actions.

Andrew Ganine's extensive experience spans a 360° approach offering impeccable customer service automation solutions, with a wealth of knowledge accumulated from over 15 years in creating voice assistants and collaborating with numerous companies, tailoring solutions to specific goals and challenges.

As the Founder of Activechat, Andrew aims to democratize the accessibility of advanced conversational AI technologies to customer service teams and enterprise contact centers, emphasizing simplicity and efficacy even for those with minimal to no prior AI experience.

Passionate about conversational AI, contact center automation, and customer service tasks, Andrew has a plethora of professional skills such as Contact Center Automation, Customer Service Automation, Chatbot Development, Large Language Models, Conversational AI, Customer Support, Product Management, Knowledge Management, Automated Question Answering, Sentiment Detection, Intent Detection, SOP Automation, and Conversational Design.

Andrew Ganine boasts in-depth domain knowledge in Contact Center Software, Chatbot Software, Customer Service Automation Software, Live Chat Software, Knowledge Management Software, Conversational AI Platforms, Enterprise Software, Small Business Software, Natural Language Understanding, Natural Language Generation, Generative AI, and SaaS.

Educationally, Andrew pursued a BS in electronics at the National Research University of Electronic Technology (MIET) and has previous roles as Founder & CEO at Activechat, Producer at Chornobryvtsy (pop-group), Editor at Comizdat (Kyiv), and as a developer and owner at www.biletik.ua.

As a lifelong learner, Andrew Ganine is enthusiastic about meeting new people and exploring innovative ideas in the realms of conversational AI, contact center automation, and customer service automation.