Andrew Burke

Andrew Burke is a seasoned systems support engineer with extensive experience spanning over 20 years in a customer-driven environment, known for his fault-finding skills and proactive approach to challenges.

He has demonstrated leadership in system administration and development, focusing on automation, improved customer service, and the establishment of technical training programs for both internal and external teams.

Andrew's key skills and achievements include managing problem/incident resolution within an ITIL framework, developing process documentation and training packages, overseeing technical support teams, establishing and meeting performance targets with third-party relationships, and creating reports for business insights.

His technical expertise covers a wide range of systems and software such as Windows Server, Microsoft Azure, SQL, Exchange Server, Office 365, and various networking protocols and tools.

Andrew Burke has held various roles in reputable organizations, including IT Operation Manager at DGauge, IT System Administrator at Forest Holidays, IT Service Desk at Serco, and positions at companies like Fujitsu Technology Solutions, Nikon Optical UK, and Tiscali UK Ltd.