Andrea Rhoades

Andrea Rhoades is a Strategy Design Consultant specializing in auto telematics at American Family Insurance.1 With a focus on innovation, consumer insights, and user experience within the auto industry, she brings a wealth of experience to her current role.1

Professional Background

Andrea has an extensive background in customer experience and related fields:

• Current Role: Strategy Design Consultant at American Family Insurance (AmFam)1
• Previous Positions:
  • Senior Customer Experience Project Consultant at COUNTRY Financial
  • Innovation Team Analyst at State Farm
  • Social Enablement Analyst-Enterprise Internet Solutions at State Farm
  • Communication Specialist at Carl Sandburg College

Education and Skills

Andrea's educational background includes:

• Bachelor of Science in Public Relations from Illinois State University
• Associates degree in Arts and Science from Lewis & Clark Community College

She has honed her skills in focus group moderating and human-centered design through LUMA. Her expertise spans areas such as customer experience, consumer insights, user experience, and innovation.1

Additional Experience

Andrea's diverse professional journey also includes:

• Intern at Illinois State University Athletic Media Relations
• Game Promotions Intern at U.S. Cellular Coliseum

With her LinkedIn username being andrearhoades, Andrea maintains a professional online presence that reflects her career in strategy design and customer experience.1 Her background in various aspects of customer relations and innovation has prepared her well for her current role in auto telematics at American Family Insurance.