Stanford University

Dir. Product Management x Head of Data

Mountain View, California, United States

- Lead team through trying multiple approaches to solving call center staffing problems using lean methodologies
-  Failed quickly - launched 5 approaches,  identified critical problems and gained insights for next iteration
-  Built, designed and tested multiple MVPs using off the shelf and no-code solutions
-  Pitched business model and raised $100k
-  Built sales pipeline and sold solutions to several businesses, managed business relationships

dial.work/stronghire.ai

Founder and CEO

- Conceived and led ML team, coding prototype model, hiring ML scientists, designing user experience, defining and managing production requirements, developing and managing strategic goals for business
-  Built core lead gen business forecasting model and helped manage metrics to drive business from negative ROI to 50% media margin and positive gross margin
-  Lead PM for custom contact center platform, designed dial prioritization and capacity management for a hybrid inbound/outbound call center
-  Converted homecare lead business from a fixed price product to an auction model resulting in 2.5x increase in revenue and 3x increase in profit
-  Managed from inception to ubiquitous usage company wide BI platform, including tool selection, warehouse design, pricing negotiations, hiring,  implementation, rollout and iteration, owning relevant strategic goals

Caring.com

Director of Product Management and Head of Data

Provided key financial, product and strategic insights used to drive annual and quarterly planning
Responsible for testing and analyzing month end close, built deck for CFO to present to board
Developed and owned model used to plan company growth
Designed and built BI capability used by executives as well as product and marketing teams for forecasting and decision making
Developed key analyses used to govern marketing investments
Built and executed on strategy for international payment compliance and employment law
Developed product functionality to improve key processes within finance department

oDesk

Director of Finance and Product Management

Owned payments area including strategy, 3rd party relationships, product functionality and operations
Developed global payments product, including pricing strategy
Managed core desktop client functionality: simplified UI and integrated “chat” capability
Enabled growth on oDesk of key high value customers by creating task management system
Managed design and development of core back-office tools at oDesk including internal user management tool, ticket system integration and fraud analysis tools. 
Effectively stopped account takeover fraud at oDesk by developing account security mechanism and workflow 
Managed development and optimization oDesk’s unique credit card safety mechanism
Wrote what UX lead described 3 years later as the “best PRD at oDesk”

Product Manager

Design and analysis of new product research. Focus group/User research/User feedback gathering after sales calls.

Sun Microsystems

VOC Program Manager

Javascript/DHTML programming, Application layer Java programming.

Terraspring Inc

Client Software Engineer

Java programming for flagship Annuncio product, JavaScript/DHTML programming for new product that was not released.

Annuncio Software

Software Engineer

Custom installers for various SKUs, bug fixes, minor features (new reports, etc.) for core QuickBooks. Analysis and design of an Inventory module for QuickBooks.

Anand Hattiangadi

Anand Hattiangadi