Portland State University

Lewis & Clark College

Intel Corporation

Technical Documentation Project Manager

ESS, Inc.

Senior Technical Writer

I pioneered the Developer Experience (DX) writer role in my business group. In 2018, Management accepted the new role as standard for all writers working within DX teams starting in 2019.

In 2019, I set up the first writer test lab, enabling writers to use products directly to help write and validate documentation. 

In 2020, I created a content management process and moved my project’s documentation to a docs-as-code workflow. Both processes improved quality and cross-functional collaboration and have been adopted by other teams.

In 2021, I started working on my first open-source project. Created docs that achieved a 90% DX score for usability, supportiveness, and learnability. Earned an Intel Division Team Award in 2022.

Day-to-day tasks:

• Lead documentation projects, working closely with DX designers and Agile dev teams to deliver
superior experiences as measured by developer research and customer feedback.

• Create information architectures that span public and confidential content in online and PDF
formats to support developer learning paths.

• Define goals, create plans, and track schedules in a collaborative environment with internal teams
across geos (such as China, Russia, Malaysia, Arizona, and Oregon).

• Write, edit, publish, and deprecate content, such as guides, specs, and API reference. Use a “docs
as code” workflow (reStructuredText, Sphinx, Git). Also use Markdown, HTML, and DITA/XML.

• Enforce Intel legal and style guidelines.

• Provide feedback on product features, which involves using boards and testing software.

• Mentor junior writers and create processes that improve quality and collaboration.

Target audiences: hardware engineers, systems engineers, and application developers for IoT products.

Tools used most often: Git, Ubuntu on Windows Subsystem for Linux (WSL), Visual Studio Code,
XMetaL, SDL Trisoft content management system, Microsoft Office, Acrolinx, and JIRA.

Senior Technical Writer, User & Developer Experience (UX/DX)

I gained a senior role in a new team, where my work helped developers use Intel hardware and software in their Internet of Things (IoT) products. In 2015, I edited and published documentation in a fast-paced environment (188 documents, ~18,144 pages, spread across 25 programs). In 2016, I led projects that pushed beyond technical editing (traditional role of tech writers in the team). I wrote documentation and marketing materials from scratch by interviewing internal subject-matter experts and external partners. This involved traveling to a partner site and working with the technologies (a child safety reference design and a secure onboarding platform). I shared my experience in a presentation at the global Intel Technical Communication Conference.

Target audiences: Hardware, software, and firmware engineers who design IoT devices.

Programs used most often: XMetaL (XML/DITA), SDL Trisoft content management system, FrameMaker, Acrobat, InDesign, Photoshop, and Microsoft Office.

I started my Intel career as a contractor, then moved into a full-time role about a year later. During this time, my documentation projects helped manufacturers integrate Intel processors into their mobile platforms. One major project involved converting Word files into DITA format to feed a new online design portal. I handled confidential information that was securely delivered to specific vendors on a designated release cycle. 

Day-to-day tasks:

• Edited, formatted, and published technical collateral, such as specifications, application notes, integration guides, and training materials.

• Trained engineers on structured authoring, XMetaL, and content management system. 

• Worked with engineers in the US, France, China, and India.

Target audiences: Hardware, software, and firmware engineers who design Android phones and tablets.

Programs used most often: XMetaL (XML/DITA), SDL Trisoft content management system, FrameMaker, Acrobat, and Microsoft Office.

Contract Technical Writer | Technical Writer

Gathered documentation requirements from project managers and subject matter experts (SMEs), and advised project teams on documentation best practices.

Created schedules and documentation plans.

For large projects, led teams of writers and illustrators to complete deliverables on time.

Wrote and edited user documentation (for example, manuals, quick reference cards, configuration guides, installation guides, and help files) that met regulatory requirements and aligned with customer workflows (use cases).

Worked with project team members in Oregon, New York, Singapore, and Ireland.

Worked with translation and production vendors.

Outlined builds of material and qualified finished materials.

Target audiences: clinicians, biomeds, and IT in domestic and international medical environments.

Programs used most often: XMetaL (DITA), Vasont content management system, FrameMaker, Acrobat, SAP, and Microsoft Office.

Amy Reyes