Amy Lokey

Amy Lokey, also known as Amy Parnell, is a prominent executive in the field of design and user experience, currently serving as the Chief Experience Officer (CXO) at ServiceNow, a role she took on in 2024. Before this position, she was the Senior Vice President of Product Experience and VP, Global Head of Design at ServiceNow from November 2019 to January 2021.13

Professional Background

• ServiceNow: Lokey has played a crucial role in leading teams focused on product and customer experience, emphasizing user-centered design principles. Her leadership style fosters a collaborative environment aimed at creating impactful user experiences.2
• Previous Roles:
  • Google: Served as the VP of User Experience for G Suite from January 2018 to November 2019, where she directed design efforts for Google's cloud applications.2
  • LinkedIn: Held the position of VP of User Experience from July 2010 to January 2018, significantly expanding the design team and leading major redesigns of LinkedIn's consumer experience.2
  • Yahoo!: Worked as a Staff User Experience Designer, contributing to various product concepts across multiple platforms.1

Education

Amy Lokey earned her Bachelor’s degree in English with a focus on Mass Communication/Media Studies from the University of California, Berkeley.12

Skills and Contributions

Lokey is recognized for her ability to empathize with users and translate their needs into effective design strategies. Her work has consistently aimed at enhancing productivity and creating emotionally resonant connections between products and users.2