Amy Kochert

Amy Kochert is a seasoned customer success leader with expertise in scaling the customer success discipline. She excels in analyzing and optimizing the end-to-end customer experience to drive self-service enablement, operational efficiency, retention, and prevent churn. Amy is proficient in identifying critical touchpoints in the customer journey and developing strategies to enhance overall customer satisfaction.

As a change agent, Amy fosters a customer-centric culture by inspiring and educating teams on the importance of prioritizing customer success. She champions digital community strategies, operational processes, and cultural beliefs that elevate the customer experience. Amy is skilled in leveraging data-driven insights to drive strategic decision-making and is proficient in designing effective communication and employee engagement strategies to bolster customer success.

Amy's educational background includes a BA in Communications with minors in Supervision & Psychology from Purdue University. Her professional experience spans across notable roles, including Principal Digital CX Strategist at Workday, Manager of Customer Experience at Flexera, Customer Success Manager at Flexera, and various roles at Follett Higher Education, Forget Computers, and Apple.

With a comprehensive understanding of managing digital customer success initiatives and Net Promoter Score (NPS) programs, Amy Kochert is a dynamic leader in the customer success landscape.