The University of Texas at Austin

UC Irvine

Relationship Manager @ Handshake | Customer Success | Higher Education

Handshake

Senior Relationship Manager

• Support Handshake's EDU partners in a Customer Success capacity

Relationship Manager, Education Success

• Establish rapport with a caseload of over 300 students annually, increasing career services engagement of first year students by nearly 20% over the course of two years
• Recruited over 200 students and 400 hosts for campus-wide job shadow program through email and direct outreach
• Maintain large job shadow host database, track student applicants through Handshake and coordinate shadow days
• Adapted job shadow program to virtual sessions in response to COVID-19
• Identify opportunities to improve and streamline job shadow application process and host recruitment
• Create and implement robust career development workshops, using strategic marketing to increase student engagement
• Build strong relationships between career services, student affinity groups and key campus stakeholders 
• Allocate over $1 million in student experiential funding through the Sponsored Internships & Experiences program 
• Screen applications for SIE program, quickly follow up to candidate questions and collaborate with stakeholders to determine selection criteria and influence funding decisions

Claremont McKenna College

Assistant Director of First Year Programming - Career Services

• Counseled students on how to target resumes and cover letters for specific jobs and internships
• Greeted visitors at front desk and assisted with appointment booking and check-in
• Advised students on job and internship search strategies including how to use Handshake and LinkedIn
• Assisted with set-up and check-in for employer events including internship and job fairs

St.Edward's University

Graduate Intern - Career and Professional Development

• Assisted in planning and implementation of university-wide orientation programs serving nearly 10,000 students 
• Recruited, trained and supervised a staff of nearly 100 undergraduate Orientation Advisors (OAs) 
• Coordinated all aspects of RISE Summit - half-day conference to aid students in their second semester transition 
• Assessed effectiveness of orientation and transition programs through focus groups and program evaluation review

Graduate Assistant - New Student Services

• Hired and onboarded undergraduate Student Housing Advisors and served as primary supervisor 
• Scheduled daily housing tours to residence halls and seasonal tours, serving over 20,000 visitors annually
• Provided high-quality customer service in person, over the phone and via email to diverse clientele 
• Conducted information sessions to groups of 400+ incoming students and families at orientation and outreach programs
• Maintained strong working relationships with campus partners in areas relating to tours, housing outreach, new student orientation and other special campus outreach events

Amy Hendrickson