Amy Burford

Helping companies provide end to end customer experience in messaging channels
Summary
Amy Burford is a high-energy change agent with a diverse skill set spanning product management, operations, general management, sales, and entrepreneurship. She excels in driving profitable growth, motivating teams, and navigating change.
Amy's passion lies in working with people, leveraging psychology for strategy and execution, and fostering clean communication within organizations for strategic partnerships. She is a visionary solution strategist deeply versed in technology and value propositions.
With a background in Artificial Intelligence, Machine Learning, General Management, Natural Language Processing, Enterprise Software, and SaaS/Cloud, Amy excels in strategic planning, P&L management, sales management, customer service systems, team building, motivational skills, program management, and digital transformation.
Amy holds a BS in Marketing from Bradley University and an MBA in E-Business from DePaul University's Charles H. Kellstadt Graduate School of Business.
In her professional journey, Amy has served as Vice President - Commercial Lead at Conversocial, General Manager and VP of Sales at Verint-Systems, General Manager of Smartcare at Synchronoss Technologies, and held various sales and management roles at Ericsson, Yap, SpeechCycle, Tellabs, Comverse Technology, Lucent Technologies, and Lucent Worldwide Services.
Amy's expertise, experience, and leadership have been instrumental in driving success across diverse industries and functions, making her a well-rounded professional adept at leading teams and fostering growth in complex business environments.