<a href="https://news.google.com/__i/rss/rd/articles/CBMiZWh0dHBzOi8vY3VzdG9tZXJ0aGluay5jb20vc2V2ZW4tdGhpbmdzLXN1Y2Nlc3NmdWwtY3VzdG9tZXItZXhwZXJpZW5jZS1wcm9mZXNzaW9uYWxzLXRoaW5rLXNheS1hbmQtZG8v0gEA?oc=5" target="_blank">Seven Things Successful Customer Experience Professionals Think ...</a>&nbsp;&nbsp;<font color="#6f6f6f">Customer Think</font>

Seven Things Successful Customer Experience Professionals Think ... - Customer Think

<a href="https://www.themiddlemarket.com/latest-news/novaquests-azurity-acquires-arbor-from-jwam-and-kkr" target="_blank">NovaQuest's Azurity Acquires Arbor from JWAM and KKR</a>&nbsp;&nbsp;<font color="#6f6f6f">Mergers & Acquisitions</font>

NovaQuest's Azurity Acquires Arbor from JWAM and KKR - Mergers & Acquisitions

Massachusetts Institute of Technology

Technology Executive with Two Successful Exits

• Lead Engineering, Product Management, QA, and Cloud Operations

Cortina

Chief Technology Officer

•	Led an engineering, operations, and product management team of 25 people.
•	Designed and launched a SaaS offering from an infrastructure, security, operational efficiency, financial, and contractual perspective. 
•	Lead company-wide initiative on security and compliance. Delivered clean SOC2 report.
•	Established the product management function within FAST.
•	Leading the effort to improve the quality and stability of the FAST software. 
•	Established internal processes and relationships across the organization to scale.

FAST

SVP of Product Development

The Moneyworks mobile app predicts user shopping behavior by combining spending transaction data with mobile location data in order to make personalized and contextual recommendations.

Key technologies: Python, Flask, SQLAlchemy, Scikit, Nginx, MySQL, AWS, DigitalOcean, Vagrant/VirtualBox, Ansible.

Moneyworks

CTO, Co-founder

Vice President of Product Management (2011-2013)
Senior Director of Product Management (2010-2011)

•	Re-invigorated a product management team which had been neglected and was demoralized. 
•	Managed 5 product lines representing over $50m in revenue
•	Grew team to 10 product managers, tech writers and data analysts. 
•	Introduced new data driven processes and decision making
•	Launched new direct to consumer Popmoney site

Fiserv

Vice President of Product Management

•	Complete operational responsibility for a $14M product line 
•	Supervised a 15 person team of engineers, product managers, and QA engineers
•	Managed relationship with key external vendors with a focus on improving overall client satisfaction and sales
•	Streamlined the organization and the processes to create a more responsive and accountable team

CashEdge Inc. (acquired by Fiserv)

Director of Product Engineering

•	Grew CashEdge’s account opening business from $250K to $14M in annual product revenues, with 25+ clients including 6 of the nation’s top 12 banks.
•	Maximized CashEdge revenues by providing best practice guidance to clients.
•	Built and mentored a 6-person product management team across 3 offices in the US and India.
•	Prioritized R&D investment opportunities based on revenue and strategic goals.
•	Championed internal process improvements to increase organizational efficiency.
•	Maintained high customer satisfaction by providing direct and timely expert advice.
•	Led the design, development, and rollout of 10 product releases.

CashEdge (acquired by Fiserv)

Director of Product Management

•	Managed iPhrase’s 3-person Product Management team 
•	Managed product growth to $10M in annual revenue.
•	Led build/buy/partner decision with companies like Interwoven, ATG, and MicroStrategy. 
•	Managed a 20-engineer team for an 8-month project to deliver iPhrase’s most complex release.
•	Championed improvements to iPhrase’s product development process by instituting an iterative development model, introducing a beta test program, and facilitating direct customer input and feedback.

iPhrase Technologies

Manager, Product Management

•	Gathered, prioritized, and specified market requirements via MRDs and PRDs.
•	Shipped 7 versions of iPhrase’s One Step product – increasing the product’s feature set, quality, and usability.
•	Hands-on evaluation of early product releases to provide design feedback to engineering for the entire product including command line tools, GUI tools, APIs, and web services.
•	Led a team of 5 engineers to design and build iPhrase’s deployment toolset including its industry-leading spider.
•	Offered prospects and customers best practices on designing search solutions that satisfied their business goals.

Sr Product Manager

•	Lead Sales Engineer for 15+ deals ranging from $300K to $30+MM, for a total revenue commitment of $45+MM.
•	Responsible for understanding the business requirements of a potential customer and positioning pcOrder’s products and services to address those needs.
•	Presented solution details to all levels of customers’ evaluation teams ranging from the IT staff to the CEO.
•	Built web-based prototypes that demonstrated pcOrder’s ability to deliver business value. Managed cross-functional teams of five to ten technical resources for large prototypes.

Amit Patel