Delhi University

Co-Founder, Bakedemy at Bakedemy

Bakedemy is an online e-learning platform that helps people create a sustainable home business

Bakedemy

Co-Founder

•	Masterminded a performance marketing strategy for Huts n Homes that consistently generated high-quality leads, driving their real estate business to new heights.
•	At AnyBodyCanBake, his ingenious blend of SEO tactics and engaging content writing bolstered their website users to an impressive 50K every month.
•	His marketing strategies were instrumental in catapulting Bakedemy into a multimillion-dollar business within three years.
•	At MappedSkills, he continues to lead, inspire, and create ground-breaking strategies, setting new standards in content marketing.

Mapped Skills

Founder

AnyBodyCanBake is a trusted learning platform that serves a worldwide community of food entrepreneurs.

AnyBodyCanBake

Some of the significant assignments during this period include:
•	Managing the overall Operation and responsible for the profitability of the staffing services.
•	People Management, Coaching, Mentoring and hand holding a team of more than 60 employees.
•	Responsible for major ramp up of the BU, clients, processes, policies, procedures and SOPS.
•	Plan, budget, monitor and control processes and productivity improvement activities.
•	Develop and promote Best Recruiting Practices within the organization.
•	Develop measurable KRA’s to enhance team productivity. Managed performance on meritocracy. 
•	Closely worked with AM’s and BDM’s to prioritize client requirements, manage gaps and expectation.
•	Work closely with BDM’s and Marketing teams to fill RFP and RFIs.
•	Responsible for building and perpetrating a highly professional, accountable and empowered work culture.
•	Manpower Management - Mentoring and motivating Team members. 
•	Career pathing, building leadership, delegation of responsibilities and ownership and delivery.
•	Developed and initiated Fun at work activities, yearly Event and Training Calendar, Employee retention strategies and Team building activities. 
•	Responsible for resource planning and allocation, hiring, induction of new hires, training and development (T&D). 
•	Managed Reward & Recognition (R&R), Incentive programs and Performance appraisal.
•	Instrumental in transitioning the ATS from MaxHire to JobDiva.
•	Creating policies, standard operating procedures (SOPs), Weekly/monthly MIS and target setting.

Akraya Inc

Director Recruitment

•	Continuous check on market pulse of the industry and competitive trends.
•	Monitoring key trends and pivoted future growth plan.
•	Leading the development and execution of the Company’s long-term strategy with a view to creating shareholder value.
•	Responsible for all day-to-day management decision and for implementing the Company’s long and short term plans. 
•	Ensuring the Company is appropriately organized and staffed and to have authority to hire and terminate staff as necessary to achieve the approved strategy. 
•	Ensure that expenditures of the Company are within the authorized annual budget.
•	Assess the principal risks of the Company and to ensure that these risks are being monitored and managed.
•	Ensure effective internal controls and management information systems are in place. 
•	Developed complete plan of product development from user point.
•	Understood user need and converted them into technical specs for development.
•	Helped in developing the architecture and data dictionary.
•	Developed marketing and sales strategies for the Company.
•	Presented Company in various startup meets.

Intelligence Simplified Solutions Pvt. Ltd.

Head Operations

•	Responsible for a gamut of HR functions including Talent Acquisition, Employee Engagement and Employee Relations, PMS, Business Operations, Compensation & Benefits, Policies and Manual, Training & Development, Facility & Vendor Management. 
•	Established company US IT division from scratch and generated revenue of $13 M in 2 years’ time.
•	Managed entire process of hiring employees for US, applying their H1B, Continuous training of employees during the approval process, and settling them down in US during their project hunt. 
•	Instituted hiring practice changes that reduced the turnaround time and improved quality of new hires. Trained managers in interviewing/selection process.
•	Identified training needs, tracked and updated the competency movement of the resources deployed. 
•	Developed, monitored and prepared training calendar for new and existing employees as per feedback.
•	Rationalization of Compensation & Benefits as per market trends and company standards.
•	Instituted PMS System that helped improve employee morale, increased productivity and retain its top workers.
•	Implemented team building strategies and acted as a harmonizing influencer with clear communication that encouraged trust and co-operation among employees.
•	Communication and counselling was the central touch point for employees at all locations in projects and was instrumental in resolving issues / concerns
•	Handled India / Asia Pacific and H1B recruitment portfolio.
•	Actively involved in development of E-Recruitment software (An internal recruitment software).
•	Worked directly with various team including Development, Finance, Legal, Administration, Sales and Recruitment to meet business goals and timely delivery.
•	Drafted and vetted staffing contracts, MSA and SOW.
•	Handled entire gamut of Administration including negotiation, vendor, contract management, purchase and inventory management, security, building maintenance and general administration.

IDEA Solutions Inc.

Head RMG & Administration

•	Understanding the requirements from different BD and making strategies and hiring plans accordingly. 
•	Worked extensively hiring at levels from Associates till Project Managers with expertise in Middle Management.
•	Recruitment, drafting advertisements, head hunting, walk-in interviews, Internet referrals and search firms.
•	Proactive headhunting, company mapping, sourcing, pipeline and extensive networking and relationship building.
•	Worked primarily on Technologies like Java, Dotnet, C++, PB, Progress, Lotus Notes, etc.
•	Took care of the Temporary staffing solutions.

Maxonic

Talent Management Consultant

•	Looked after the recruitments in BPO / IT vertical.
•	Handled existing and developed new businesses.
•	Handled a team of 7 consultants.
•	Sourced candidates as per client requirement using job portals like Jobsahead, Naukri, Monsters and Times jobs.
•	Pre Screening.
•	Ranking, sorting, filtering and routing of resumes.
•	Job posting on different job portals.
•	Conducting walk-ins for various clients.

HEAD HUNTERS

Lead Consultant

•	Handled a Team of 12-15 agents in Voice based Technical Account.
•	Acted as a Single and first point of contact for the team members.
•	Responsible for Planning and Organizing skills, team building & training.
•	Conducted Team Huddles, handle employee concerns in the Team and ensure that Team is motivated. Perform Appraisals for Team Members/ Handle Disciplinary issues.
•	Co-Ordination with other departments (quality / Training) to improve team performance. Created and developed ad hoc team reports. Responsible for day-to-day Operational Performance.
•	Understood Service Level Agreement / abandonment rate / ASA / CSAT / FCR / TPR / AHT / Quality Scores etc. Supported and supervised the calling process to meet client expectations.
•	Monitored and tracked performance with respect to SLA's /Customer satisfaction & other Metrics and finding out the areas of improvement to improve the same.
•	Dealt with escalated issues complaints. Co-ordinated with designated HP resources for escalating process/ Technical issues
•	Monitored call performance and agent productivity, quality & benchmarking and providing all the operation reports to the Reporting Head.

vCustomer

Team Lead - HP Portables

•	Joined as Trainee and was promoted to business developer 
•	Dealt with Channel Sales Partner.
•	Managed Dealers and aggressive retiling in the market.
•	Arranged Campaign and road shows for brand promotion.
•	Lead a team of four executive of Marketing.
•	Improved market share of product segment.

Amit Gupta