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Amit Dua
Handling Fraud Control Operations at Axis Bank
Professional Background
Amit Dua is a seasoned professional with extensive experience in corporate, channel, and retail sales, as well as collections and client servicing. His journey in the corporate world began with a remarkable record in Office Automation Sales while working for Gestetner (I) Ltd., where he effectively managed channel partners, corporate key accounts, and retail clients. Under his able stewardship, he successfully established a well-trained and efficient network for the industrial division at Eureka Forbes Ltd., enhancing their operational efficacy and market reach.
Transitioning into the domain of collections in 2004, Amit honed his expertise in managing delinquent accounts until early 2013. His strong understanding of methodologies associated with receivables and Non-Performing Assets (NPA) management was beneficial in his tenure at leading organizations including ICICI Bank, Barclays, Serco BPO, and Axis Bank. During this period, he also pursued and completed his Bachelor of Laws (LLB) to further equip himself for more complex legal processes related to credit and financial management.
Currently, Amit is an integral member of the Central Operations team at Axis Bank, focusing on Rural Lending Operations Excellence and client servicing. His responsibilities involve not only operational management but also project management, as he drives initiatives aimed at enhancing automation and centralization of processes. As part of his role, he is committed to people management and servicing both internal and external customers, ensuring a seamless experience for all parties involved.
Education and Achievements
Amit Dua's academic journey is marked by solid achievements in significant educational institutions. He began his education at Holy Child School, where he developed a strong foundational knowledge and skill set that would serve him well in his professional endeavors. He then pursued a Bachelor of Laws (LLB) at Delhi University, a prestigious institution that equipped him with a profound understanding of legal principles, especially as they pertain to commercial and financial operations.
Following his undergraduate studies, he attained a Post Graduate Diploma in Business Administration (PGDBA) from NMIMS, Mumbai, a renowned business school that enhanced his managerial competencies and strategic thinking capabilities. These educational credentials, combined with his extensive professional experience, underscore Amit's ability to navigate complex business landscapes effectively.
Achievements
Throughout his career, Amit has made significant contributions to the organizations he has been part of. His role in successfully setting up a trained network for Eureka Forbes Ltd. stands as a testament to his capability to enhance operational efficiency. Moreover, his proven track record in collections and receivables management in prominent financial institutions speaks volumes about his aptitude for handling challenging financial situations with adeptness.
At ICICI Bank, he took on the responsibility of serving as an Attestor for SOX compliance processes, showcasing his understanding of regulatory standards and his commitment to maintaining high compliance standards. Amit also served as a trainer cum assessor for Level-3 initiatives at ICICI Bank, reflecting his leadership qualities and ability to nurture talent in the workplace.
In addition to his compliance and training roles, Amit has successfully managed client servicing operations for prestigious clients such as Kotak Mahindra Bank, HDFC Bank, GE Countrywide, Vodafone, Airtel, Google, and HSBC Bank. His expertise in managing debt collection processes and sales verification operations has facilitated the establishment of long-term fruitful relationships, underpinning his commitment to quality service.
Amit Dua's career journey illustrates a dedicated approach towards sales, collections, and operations management-focused roles. His blend of legal expertise, educational background, and practical insights uniquely positions him as a valuable asset in any corporate structure, particularly within financial services and operations management. His ongoing commitment to operational excellence and client satisfaction continues to drive positive outcomes in his career.
tags':['Corporate Sales','Channel Sales','Retail Sales','Receivables Management','Credit Risk','Collections Expertise','Client Servicing','Project Management','Operations Excellence','Legal Processes','Financial Services','BSL Law Degree','Post Graduate Diploma Business Administration','Axis Bank Operations','Eureka Forbes Ltd','Gestetner Sales'],
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