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Ameya Chakravorty
Project Management - Digital Transformation - RPA Consulting & Implementation - Customer Experience CX - Process Excellence - Training - Quality Assurance - Contact Center Mgmt. - Ops Mgmt.
Ameya Chakravorty is a senior RPA & Digital change leader with over 17 years of experience in Digital Transformation, RPA Program & Project Management, Contact Centre Management, and more.
He excels in handling challenging transformation projects by linking strategies, people, and operational processes to deliver cost-effective and innovative solutions.
Ameya's professional skills include Project Management, Process Excellence, Lean & Six Sigma, Automation, RPA (Ui Path), AI/ML, Cognitive Automation Tech, Pre-Sales, Customer Relationship Management, and more.
His domain expertise spans across Banking & financial services, E-commerce & Retail, Transportation & Logistics, Telecom, Utility services, Computer Networking, Airlines, and Software and hardware service providers.
Core competencies of Ameya Chakravorty include leading Portfolio Delivery Management, Client Relationship Management, Talent Development and Management, and Business Operations.
He is known for driving Strategy and Innovation by managing Continuous Improvement and Optimisation initiatives, leading teams in project delivery, defining project scopes, and driving project governance models.
In terms of Client Retention & Relationships, he has built growth-based relationships with clients and led client & customer satisfaction initiatives.
Ameya's education includes EMDP in Strategic Business Management from XLRI Jamshedpur and a Bachelor's degree in Political Science Hons from Delhi University.
He has worked in various organizations such as GEMS Education at Finesse Global, AntWorks, Cognizant, Tech Mahindra, DishTV, Mphasis, Arvato, vCustomer, and Vertex Customer Management.