Amanda Trac

Professional Background

Amanda Trac is a highly experienced customer success manager with a rich history of leading cross-functional teams within both the retail environment and fast-growing startups, particularly in the food tech industry. Over the years, Amanda has taken on various roles that have contributed to her expertise in improving client experience and expanding market revenue. With an ardent commitment to developing and retaining talent, Amanda is known for her ability to nurture genuine relationships with her team, fostering a thriving workplace culture that drives business results and enhances revenue growth.

Throughout her career, Amanda has gained valuable experience across several roles in customer success management, primarily at Gorgias and CloudKitchens. Her journey in the customer success realm began at Garten, where she progressed from Happiness Manager to City Head of Happiness and eventually to Customer Success and Operations Manager. This trajectory showcased her adeptness at guiding teams and executing strategies focused on client satisfaction and operational success.

In addition to her roles in customer success, Amanda has also held significant operational leadership positions at XPDEL and Target. Her involvement as an Executive Team Leader in Guest Experience & Operations at Target exemplified her talent for managing customer service teams and enhancing overall guest engagement. It is this blend of operational expertise and customer-focused leadership that sets Amanda apart in her field and contributes to her continued success.

Education and Achievements

Amanda completed her Bachelor of Arts in Economics at San Francisco State University. This academic background provided her with a strong foundation in analytical thinking and problem-solving, essential for navigating the challenges of customer success and operations management. Throughout her educational journey, Amanda developed skills that have proven invaluable in her professional endeavors and contributed to her impressive career trajectory.

With a focus on customer success, Amanda has consistently demonstrated her ability to drive results. Her work at Gorgias, where she started as a Scaled Programs Specialist and advanced to a Customer Success Manager, highlights her capability in managing client accounts and enhancing customer relationships. At CloudKitchens, Amanda took on the role of Customer Success Manager, where she effectively managed multiple projects and initiatives to ensure customer satisfaction and loyalty. Her successful track record in these roles has made her a sought-after professional in the customer success and operations landscape.

Amanda's previous experience as City Manager, Customer Success & Operations at XPDEL provided her with a broader perspective on managing cross-functional teams and executing operational strategies to deliver an exceptional customer experience. In addition, her time at Garten allowed her to implement innovative customer success strategies that significantly increased client retention and satisfaction.

Personal Interests

Beyond her impressive professional background, Amanda Trac is a health and wellness enthusiast who dedicates her time to Bikram yoga and running half marathons, often alongside her mother. This commitment to fitness reflects her discipline and determination, which she also brings to her work environment. Amanda's passion for maintaining a balanced lifestyle contributes to her positive approach to both her professional and personal life, helping her build connections and foster relationships both in and out of the office.

In summary, Amanda Trac is a talented and dedicated customer success manager with a strong foundation in economics and a proven track record of driving business success through effective team leadership and client engagement in various organizations. Her ability to foster genuine relationships, coupled with her commitment to talent development, sets her apart as a leader in her field. With her blend of professional experience and personal interests, Amanda is well-equipped to continue making significant contributions to the customer success domain, ultimately improving client experiences and growing market revenues.

Achievements

Amanda Trac has numerous achievements that highlight her prowess in customer success management, which include but are not limited to:

• Successfully managing cross-functional teams to enhance customer satisfaction within fast-paced startup environments and retail sectors.
• Developing innovative strategies that have led to significant improvements in client engagement and retention rates.
• Implementing operational processes that streamline team functions and contribute to an overall thriving workplace culture.
• Leading by example to foster talent development and team motivation, significantly impacting revenue growth across organizations.

Summary

Amanda Trac is an experienced customer success manager known for her leadership skills and commitment to improving client experiences and growing market revenue. With a focus on developing and retaining talent through genuine relationships, Amanda's professional journey encompasses key roles within notable organizations in the retail and food tech industries. Armed with a Bachelor of Arts in Economics from San Francisco State University, she has successfully navigated various customer success and operational leadership positions. Beyond her accomplishments in the workplace, Amanda enjoys pursuing fitness interests such as Bikram yoga and running half marathons with her mother.