Amanda Kwok is a customer experience leader and community builder with a focus on helping individuals connect more deeply with themselves and others. With a Bachelor's degree in Commerce from Queen's University and international exchange study at The Hong Kong University of Science and Technology, Kwok has an education in business and global perspectives. She co-founded and currently serves as the Chief Experience Officer (CXO) at arcana, a company dedicated to helping individuals connect with themselves through curated experiences. In her varied career, Kwok has held leadership roles in customer experience, guest experience, sales & customer service, and marketing. Kwok also has experience as an internal hospitality consultant at Newport Hospitality Group, Inc and as a senior associate consultant at Bain & Company. Kwok's resume demonstrates that she is skilled at community-building, customer experience strategy, and guest experience management.