Itil4 Amanda Casteel

Amanda Casteel, also known as Ms. Fairbrother, is a highly experienced professional with a background in business development, project management, and IT Service Management (ITSM). With over a decade of experience, she has excelled in winning new business through capture and proposal strategies. Amanda has a strong track record of successfully completing multiple ITSM implementations using platforms like BMC Remedy and ServiceNow. She has actively participated in CMMI L2 and L3 appraisals for both Development and Services, showcasing her expertise in process improvement.

Amanda has extensive experience in managing large-scale projects with a workforce exceeding 50 full-time employees. She has efficiently overseen Service Desks handling high call volumes, reaching over 30,000 customer contacts monthly. Her work at Beyond20 has honed her skills in various domains including Project and Program Management consulting, PMO development, Microsoft Enterprise Project Management tools, ITIL/ITSM principles, COBIT, and ISO 20k standards.

Educationally, Amanda studied Computer Science at Binghamton University, where she obtained a Bachelor of Science degree. Her commitment to continuous learning and professional growth is evident from her certifications, including CAPM, PMP, PgMP, and PRINCE2. As the Director of Advisory Services and an ITSM Consultant at BEYOND20, Amanda Casteel plays a crucial role in providing strategic guidance and training to organizations seeking to optimize their project management and IT services.

Amanda's expertise extends to various industries such as biotech, healthcare, pharmaceuticals, and drug development, with a focus on project scheduling, Agile methodologies, Scrum frameworks, and delivering top-notch IT services. Her diverse skill set and vast experience make her a valuable asset in driving business success through effective project management and IT service delivery.