California Polytechnic State University-San Luis Obispo

Cuesta College

Sr Product Manager - Amazon

CarMax

Senior Product Manager

Founder of a real estate investment group and short-term property management company Blue Bonnet Bungalows LLC. Conduct market research, risk management, cost analysis, and investment projections for real estate purchases. Oversee and manage property acquisition, sale, and day-to-day property management operations across contractors, realtors, lenders, and investors. 

Perform quarterly and annual investment reviews to ensure operational expenses are within budget guidelines for owned and lease investor properties. Through strategic planning and resource allocation grew real estate investment portfolio by 45% in a two-year period.

Dameo Properties LLC

Founder - CEO

Currently leading product development to support global testing of Amazon employees for COVID-19. Work cross-functionally with engineers, operations, and lab stakeholders to ideate, develop and implement product features to decrease the processing time of COVID-19 test kits. 
Responsible for conducting qualitative and quantitative analysis to identify opportunities to improve the test participant experience via back-end operation and customer-facing products.

Amazon

Collaborated with data, science, and retail partners to identify requirements and deliver a defect identification tool that leveraged natural language processing and contribution to change analysis. Responsible for delivering a functional prototype and proving long-term product viability.

WWDE Product Manager

Led product development of an on-demand hybrid scheduling tool for Amazon’s VCS Organization. Collaborated with research scientists, engineers, and operation stakeholders during product ideation, development, and delivery. Responsible for defining requirements, usability testing, feature roadmap, and launch efforts.

VCS Product Manager

Partnered with the CS Tech and operation stakeholders to develop internal tools focused on improving VCS operations. Worked cross-functionally to execute beta testing, training development, and product launches worldwide.

VCS Program Manager 

Responsible for managing 200+ Amazon Associates, 4 assistant managers, and 4 transportation leads. Oversaw fulfillment and delivery operations, enforced safety and security procedures, and developed performance objectives to achieve customer demand.

Area Manager Prime Now 

One of the founding team members responsible for designing, building, and optimizing all aspects of the day-to-day operations and customer experience for 100+ industry pros and 50+ restaurant partners. 
Responsible for the tactical planning, staffing placement, and execution for restaurant operations while meeting organizational KPI’s and partner requirements. Drove an increase of consumer usage by 3-5x per week through business development and product development efforts.

Pared

Head of Restaurant Operations

Developed a centralized operations team. Recruited, hired, and managed 10 customer agents. Oversaw day-to-day operations including; capacity management, valet field operations, and 200+ daily customer contacts for over 1k daily reservations across 8 metropolitan cities. 
Responsible for the end-to-end Luxe user experience. Influenced all customer-impacting projects: site design, product development, marketing, service optimization, and B2B partnerships.

Luxe

Director of Customer Delight

Managed a new team of 7 program coordinators and oversaw cross-functional efforts for onboarding 30+ merchants nationwide to the Google Shopping platform. Established program workflows, success metrics, risk analysis processes, and merchant post-launch support.

Google

Lead Program Management Coordinator

Led day-to-day in-store operations, served as the team point of contact for leadership, marketing, and all field operations teams to set project capacity to ensure deadlines were met averaging >99% packed on-time rates and <.04% error rates.
Responsible for labor-management needs for 6 fulfillment leads and 300+ in-store contractors; drove a 30% staffing reduction by creating standardized shifts and driving staffing utilization improvements.

Google Express Senior Fulfillment Lead/ Operations Manager

Partnered with marketing and engineering teams to onboard thousands of users to pilot GX. Led weekly analysis meetings to identify the effectiveness of promotional campaigns. Established platform to capture support metrics and escalation procedures for customer interactions via email, chat, and phone within a 99% SLA of <2 hrs to first response.

Amanda Brooks