Alyssa Donahue

Alyssa Donahue is the Director of Customer Success at Regal.io, a cloud contact center platform for customer engagement.12 With a career spanning over a decade in customer success and account management roles, Alyssa has established herself as a seasoned professional in the field.

Educational Background

Alyssa holds a Bachelor of Arts degree in International Relations and Spanish from Lehigh University.1

Professional Experience

Alyssa's career trajectory showcases her growth and expertise in customer-focused roles:

Early Career::

• Started as an Athletics Partnership Representative at Lehigh University in 20131
• Worked as an Account Manager and Sales and Marketing Operations Coordinator at Gameface Media from 2014 to 20161
• Served as a Partner Services Account Manager at ownerIQ from 2016 to 20171

Drift:: Alyssa spent a significant portion of her career at Drift, where she held various positions from 2017 to 2022:

• Customer Success Manager
• Manager of Customer Success
• Manager of Customer Success Enablement
• Senior Manager of Customer Onboarding Services1

Current Roles::

• Director of Customer Success at Regal.io12
• Director of Collaboration Coaching (Customer Onboarding) and Senior Manager of Collaboration Coaches at MURAL1

Professional Reputation

Alyssa is known for her organizational skills and reliability. Colleagues feel comfortable introducing her to clients, which speaks to her professionalism and expertise in customer relations.3

Company Context

At Regal.io, Alyssa plays a crucial role in customer success. Regal.io is recognized as a leading cloud contact center for customer engagement, specializing in cross-channel orchestration of phone, SMS, email, and chat conversations. The platform aims to empower outbound contact centers to drive better results in sales and prevent customer churn.2

Alyssa Donahue's LinkedIn username is alyssa-donahue-b8226926, as mentioned in the query.