Alpana Prabhu

Alpana Prabhu is a value-driven institutional muscle builder and game changer, specializing in incubating and scaling lean and data-centric operations across various industries like hi-tech, healthcare, banking, non-profit, government, e-commerce/retail, and manufacturing.

With a background in tech R&D, COO-business transformation, channel, sales, marketing, finance, customer support, and IT, Alpana has extensive experience in operations strategy and execution, serving as Chief of Staff where responsibilities include communication channels setup, C-Level prep & decision management, financial forecasting & investments modeling, product strategy, go-to-market planning & execution, process improvements, team culture fostering, and more.

Additionally, Alpana has been involved in strategic corporate initiatives planning & execution such as M&A integration, SaaS model digitization of Q2C processes, new products/services introduction, business architecture/design, PMO incubation, business readiness, and change management.

Her consulting skills encompass customer account management, bespoke/full software development lifecycle planning & execution, and more.

Education-wise, Alpana is pursuing an Executive MBA at Northwestern University - Kellogg School of Management and has completed certifications in disruptive strategy at Harvard Business School and Stanford Continuing Studies. She holds a Bachelor of Commerce from Sydenham College of Commerce & Economics in Mumbai and has also studied Sales Force Effectiveness at Kellogg Executive Education.

Currently, Alpana Prabhu serves as the Director of Industry Products and Head of Operations at ServiceNow.