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Allen Hancock

Product Design, Management, and Refinement

Allen Hancock is a seasoned professional in technical product management, currently serving as a Senior Product Manager at Syncro. He has a strong background in IT consulting and product design, with a focus on managed services and proactive support systems.

Career Overview

Current Role: Senior Product Manager at Syncro since June 2021, where he has been instrumental in overseeing product development and management strategies.
Previous Experience:
- Founder of Watchman Monitoring (2010 - 2022), where he developed a non-intrusive monitoring system for support providers.
- Community Moderator for the Zendesk Community (2013 - 2019), helping users maximize their use of Zendesk software.
- Advisory Council Member for the Apple Consultants Network (2015 - 2018), contributing to the growth of the network.

Skills and Expertise

Allen specializes in product management, design, and refinement, leveraging his extensive experience in IT and consulting to drive product innovation and customer satisfaction. His technical qualifications include various Apple certifications and a history of writing for MacTech Magazine, showcasing his expertise in the Macintosh ecosystem.

Location

He is based in Baton Rouge, Louisiana, where he has built a significant presence in the IT consulting community since 1996.1

Highlights

May 6 · ieeexplore.ieee.org

E x h i b i t - IEEE Xplore

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Experience

Founder at Watchman Monitoring

Senior Product Manager at Syncro (June 2021 - April 2022) Community Moderator at Zendesk Community (December 2013 - May 2019) Advisory Council Member at Apple Consultants Network Advisory Council (May 2015 - May 2018)