Alissa Polucha

Alissa Polucha is a proactive and performance-driven professional with over 10 years of experience at Microsoft in program, product, and project management.

Her expertise includes working in eCommerce, academic sectors, and virtual chat agent AI, with a focus on leading global feature implementations, experimentation, and campaigns tailored to customers' needs and feedback.

Alissa excels as a genuine team player who enjoys collaborating with cross-functional teams worldwide, and is known for her strong written and oral communication skills, including the ability to adapt messaging for executives, customers, and peers at all levels.

Currently, she is involved in a project enhancing Virtual Agent capabilities for Customer Service as part of the Business Applications April 2019 launch, aimed at improving customer engagement, employee empowerment, operational optimization, and product transformation.

Alissa's educational background includes studying International Law & Human Rights at The London School of Economics and Political Science (LSE) during a summer semester, as well as completing a Bachelor of Business Administration (BBA) at the University of Michigan - Stephen M. Ross School of Business.

In her roles at Microsoft, Alissa has served as Senior Program Manager for Dynamics 365 Connected Store, Sr. Program Manager for Dynamics 365 Customer Care Intelligence - Power Virtual Agent, Sr. Program Manager for Microsoft Web Framework and One Rendering Framework, Sr. Program Manager for MicrosoftStore.com, Program Manager II for MicrosoftStore.com New Experiences, Product Manager for Microsoft IT Academy, Communications & Business Manager for Microsoft Learning, and Marketing Intern at L'Oreal S.A.