Alison Lambert

Alison Lambert is an experienced Service Delivery, Desk, and Resource Manager with a diverse background working in blue chip and specialized organizations across various industries such as Insurance, Retail, FMCG, Telco, Technology, and Engineering. She has a strong track record of meeting customer expectations and contracted SLAs. Alison excels in performance monitoring, reporting on key KPIs, coaching, team building, and transforming underperforming areas. Her expertise lies in bringing order to complex situations through a people, process, and tools-focused approach, coupled with effective communication and a strong customer-centric mindset. Alison holds a Post Graduate Diploma in Business Information Technology from the University of Northumbria and a Bachelor of Arts in Western European Studies from Wolverhampton University.