Alice Spies

Head of Customer Success at In Touch • 2020 Women in Tech Community Award Finalist

Alice Spies is the Manager of Professional Services - Implementation and Onboarding at Otelier, a role she has held for approximately 213 days. Based in Brisbane, Queensland, Australia, she has a strong background in customer success and product management, focusing on ensuring that customer goals and requirements are met effectively.

Professional Background

Before joining Otelier, Alice held various positions that contributed to her expertise in customer success and product management:

Head of Customer Success at InTouch (August 2022 - Present): In this role, she leads a team of Customer Success Coordinators, focusing on product launches and customer satisfaction.
Product Success Lead at WorkingMouse (February 2022 - August 2022): Here, she coordinated with delivery and maintenance teams to ensure smooth application launches.
Customer Success Consultant at WorkingMouse (February 2021 - March 2022): Alice was involved in the growth team, emphasizing continuous improvement in user experience and application performance.
Customer Success Coordinator for Volaby at Orange Sky Australia (January 2020 - January 2021): She contributed to the Campfire project, enhancing partner experiences on the platform.

Alice's career also includes roles in digital marketing and client service, showcasing her versatility and commitment to customer success across various sectors.1 2

Experience

Head of Customer Success at In Touch since August 2022

Product Success Lead at WorkingMouse, Customer Success Consultant at WorkingMouse, Customer Success Coordinator for Volaby at Orange Sky Australia

Education

Bachelor of Business Management/Bachelor of Arts in Marketing and Organisational Psychology from The University of Queensland (2012 - 2017); Bachelor of Commerce in Marketing from Queen's University (2016)