The University of Chicago - Booth School of Business

University of Notre Dame

Director of Business Analysis at Capital One

Dallas-Fort Worth Metroplex

Capital One

Director of Business Analysis

Developed new Customer Success discipline at HERE Technologies.  Defined team scope and strategy, defined coverage and engagement models.

HERE Technologies

Sr. Manager, Customer Success & Aftermarket

- Managed a team of five with P&L responsibility.•	Established end-to-end program management process, resulting in increased ability to execute contractual commitments and more profitable deals.•	Established management infrastructure, improving P&L management:o	Implemented framework for internal and external reviews, improving communication of new business ideas to accounts and across the team, driving incremental sales.o	Designed program communication strategy that improved internal collaboration, reducing product quality issues and increasing sales.o	Refined the forecasting model, resulting in better business decisions and more profitable deals.o	Oversaw the development of campaign execution checklist, reducing errors and increasing sales.

Sr. Manager, Aftermarket

- Managed large banking client; responsible for full P&L.•	Devised new pricing strategy that generated an additional $6MM in profit.  •	Drove additional revenue of $500K by upselling existing clients on additional marketing channels.•	Directly managed product analyst and indirectly managed customer service analyst.•	Drove the envisioning, design, and execution of product enhancements by assessing and articulating business needs and working collaboratively with application developers and UI/UX teams, resulting in on-time delivery and client satisfaction.•	Managed client audits of compliance and information security and ensured timely resolution of all findings.•	Negotiated contract terms for change requests, ensuring payment for development services.

Orbitz Worldwide

Strategic Account Director

- Led pre-close business planning and strategy for integration of acquired assets•Created supply migration strategy and oversaw implementation•Devised re-branding strategy for all clients and touchpoints•Developed client migration strategy

Commercial Integration Director

- Managed product roadmap for largest clients, supervised the design and user experience of product enhancements, and persuaded clients to implement product changes by building business cases for new product development based on customer insights and analytics• Designed merchandising strategy for clients, including managing creative direction, placement, and budget• Led the implementation of new business partners by shepherding a 30-person cross-functional team• Trained, supervised, and mentored account managers as well as an engagement manager and undergraduate interns, driving new client launches and design of client loyalty program.

Sr. Account Manager

- Modeled and qualitatively assessed the strategic fit of Orbitz Worldwide’s largest, highest-profile partnership at the time, driving organizational re-prioritization of key programs and successful contract negotiations.

Manager, Strategic Planning and Accounts

Sr. Financial Analyst

PepsiCo

Sr. Accountant

Performed high-level analysis of financial statements and accounts for clients in manufacturing and information services.

Alexis Derrow

Alexis Derrow