Alexandar Petrov

Alexandar Petrov is a seasoned professional with a background in Business Functionality, applying strategies for continual service improvement, and achieving organizational targets in dynamic business environments.

He possesses strong decision-making skills grounded in leadership across various business structures, utilizing methodologies for analysis, diagnostics, and forecasting in markets and organizations.

Alexandar is known for his ambition, patience, responsibility, and effectiveness, along with being a subject matter expert in Service Strategy, Design, and Service Transition Cycles within the ITIL Service Management Life Cycle as a certified ITIL Expert.

With experience in trading heavy building equipment for the industrial segment and multicultural environments, he excels in providing support across diverse areas and effectively steering organizations towards adherence to standard ITIL processes tailored for specific accounts.

His educational background includes studies in Managing Projects in Information Technology, Business Administration, and Economics from institutions like New Bulgarian University and Arizona State University.

Throughout his career, Alexandar Petrov held significant roles such as Escalation Manager for HP Software, IT Crisis Manager for the Alcatel-Lucent account, EMEA Crisis Manager, Account Process Manager for British Petroleum, and Senior Technical Support Engineer at Unify.

His expertise lies in process design, governance, operational policies, and procedures, ensuring the highest quality in steering process stakeholders towards their commitments consistently.