Alex Woods is an experienced Head of Customer Service and Operations with a successful history of working within the e-commerce industry. With 10 years of experience, he has excelled in sales, customer service, training and development of customer service representatives, and implementing and measuring KPI's. He studied History at Esher College and pursued his Bachelor's degree in the same discipline at Portsmouth University. In his previous roles, Alex served as the Head of Customer Service and Operations for Canyon Bicycles UK, Customer Service Team Supervisor for Canyon Bicycles GmbH, and Account Manager for NetNames. He has also served in various administrative roles in companies like GROUP NBT, Bausch and Lomb, and Wolters Kluwer.