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Alex Horsey
Support @ Bandcamp - Queer Nightlife Producer
Professional Background
Alex Horsey is a passionate advocate for community building and meaningful connections, with a varied professional background that spans customer support, people operations, and LGBTQ+ nightlife. With a dedication to fostering inclusive environments and a wealth of experience in diverse domains, Alex has successfully combined different aspects of their career to create impactful outcomes for individuals and organizations alike.
Beginning their career in the service industry as a Server at Noodles & Company, Alex laid the groundwork for strong interpersonal skills and customer service acumen. Afterward, they worked as a Customer Service Coordinator for Credit Card Applications at Capital One, where they developed foundational expertise in assisting clients with financial needs. This experience enabled Alex to understand the importance of clear communication and support in customer interactions, ultimately leading to a series of roles at Ruby.
At Ruby, Alex's career took off as they ascended from a Virtual Receptionist to a Jr. Customer Support Specialist, then to Customer Support Specialist focused on Internal Documentation, and eventually to Internal Communications Coordinator and Team Lead. Throughout their tenure, Alex played a pivotal role in building efficient employee communication practices, enhancing internal processes, and fostering a supportive workplace culture that valued employee input and feedback.
After their impactful work at Ruby, Alex ventured into self-employment as an Artist & Event Producer to merge their professional skills with their passion for LGBTQ+ nightlife. This exciting phase of their career allowed Alex to produce and host events that created safe and inclusive spaces for queer artists, ensuring fair pay for performers while showcasing diverse talent.
Currently, Alex brings their extensive experience to Bandcamp as a Support Specialist. In this role, they help musicians connect with their fans while advocating for fair compensation for artists. Alex’s commitment to supporting creative individuals has empowered many musicians on their journeys, making a tangible difference in the arts community.
Education and Achievements
Alex's educational journey began at Ida B. Wells-Barnett High School (formerly Wilson High School), where they developed a strong foundation for their future endeavors. Following high school, they pursued an Associate of Arts degree at Eastern Gateway Community College, further honing their academic skills and preparing for a dynamic career. Finally, Alex continued their studies at Portland State University, focusing on General Studies. This diverse educational background has equipped Alex with a well-rounded perspective and the ability to tackle challenges in various environments.
Achievements
Throughout their career, Alex Horsey has achieved numerous milestones that highlight their dedication to both professional excellence and community engagement. Here are some notable achievements:
- Successfully built strategic employee communications and internal documentation at Ruby, creating a culture of transparency and collaboration.
- Launched and produced queer nightlife events that showcased diverse lineups, elevating underrepresented artists and supporting fair pay.
- Played a key role in Bandcamp's Support team, enhancing connections between musicians and fans while emphasizing equitable compensation.
- Developed a comprehensive people program that promotes inclusivity and engagement, drawing on firsthand experience in customer support and operational strategy.
- Established a reputation as an advocate for LGBTQ+ rights and community building through active participation in local events and initiatives.
With a unique blend of expertise in customer support, people operations, and event production, Alex Horsey is a passionate champion for community engagement and artistic expression, continually striving to create environments where individuals feel valued and inspired. Their commitment to caring for people in various capacities exemplifies the spirit of connection and creativity.
tags':['customer support','people operations','employee communications','LGBTQ+ nightlife','community building','fair pay','strategic communications','event production','support specialist','artist advocacy','Portland State University','Eastern Gateway Community College','queer events','musician support'],
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