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    Alexander Glezos

    Client Engagement Manager at CGI

    Professional Background

    Alex Glezos is an accomplished Customer Support Manager with extensive experience in technology and customer service sectors. Currently, he plays a pivotal role at WorkJam, where he manages a dedicated team of Support Specialists. Under his leadership, the team focuses on delivering exceptional support services while collaborating closely with development teams to ensure smooth new deployments within an Agile work environment. This dynamic approach not only maximizes team efficiency but also enhances customer satisfaction, a crucial aspect in today's fast-paced technological landscape.

    Alex’s impressive career spans over multiple roles at CGI, where he honed his skills in client engagement and technical support. Initially joining as a Service Desk Technician, he quickly advanced to become a Senior Trainer & Integrator in the Service Desk department. His expertise in training and integrating new staff members fortified the service capabilities of the CGI teams, setting a high standard for effective customer service.

    With an astute understanding of client needs and operational workflows, Alex was promoted to IT Team Lead of End User Services at CGI. In this leadership position, he managed projects and initiatives that improved process efficiencies and optimized support workflows, demonstrating his innovative problem-solving capabilities and commitment to excellence.

    Prior to his current role at WorkJam, Alex served as a Client Engagement Manager at CGI, where he worked diligently to ensure robust communication and alignment between technical teams and client expectations. His ability to bridge the gap between different organizational functions makes him an invaluable asset in any customer-centric role.

    Education and Achievements

    Alex Glezos pursued his educational goal in Network Administration and Support at Dawson College, where he developed a solid foundation in technical skills and service delivery. His academic background, combined with practical experience in various critical roles, has been instrumental in shaping his career.

    Throughout his time in the tech industry, Alex has received accolades for his ability to lead teams, drive projects to successful completion, and foster positive relationships with clients and colleagues alike. His contributions to enhancing customer experience and support systems underscore his dedication to continuous improvement and operational excellence.

    Achievements

    Alex Glezos's career is marked by numerous achievements that highlight his expertise in customer support and engagement. At WorkJam, he has successfully led his team in implementing strategic initiatives that streamline operations and boost service quality. His leadership has resulted in notable increases in customer satisfaction scores and reduced resolution times for support queries.

    During his tenure at CGI, Alex significantly contributed to the optimization of service processes, earning recognition for improving team performance and client satisfaction. His depth of knowledge in client support systems has led to effective strategies that have transformed service delivery for numerous clients.

    With a blend of technical prowess and interpersonal skills, Alex Glezos continues to be a leading figure in the customer support realm. His professional journey reflects a commitment to achieving excellence and fostering collaborative environments that empower teams to thrive.

    Related Questions

    How did Alex Glezos develop his expertise in customer support management?
    What strategies does Alex Glezos implement to foster team collaboration at WorkJam?
    In what ways did Alex Glezos contribute to process improvement during his time at CGI?
    How has Alex Glezos's education in Network Administration influenced his career in customer service?
    What leadership qualities does Alex Glezos consider vital for managing customer support teams?
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    Location

    Greater Montreal Metropolitan Area