Alex Friedli

Alex Friedli is the Chief Operating Officer at Swisscard AECS GmbH, a prominent financial services company in Switzerland that operates as a joint venture between Credit Suisse AG and American Express. In this role, he is responsible for overseeing the company's operational strategies and ensuring excellence across various functions, including customer service and digital transformation.13

Prior to his current position, Friedli led the Customer Service department starting in October 2022 and was previously in charge of Agile & Digital Delivery. His experience has contributed significantly to enhancing operational efficiency and customer satisfaction within the organization.56

Swisscard AECS GmbH is known for offering a range of credit card solutions, including brands like American Express, MasterCard, and Visa, all under one roof. The management team, which includes Friedli, collaborates to drive product innovation and manage risks effectively.24