Alex Farmer

Alex Farmer is a Customer Success executive with a strong background in building post-sale teams in high-growth B2B SaaS companies, currently serving as the VP Customer Success at Cognite, a global industrial AI Software-as-a-Service (SaaS) company.

He is the Founder and CEO of Customer Success Excellence, the pioneer in organizing the world's first awards event dedicated to the Customer Success profession.

Recognized as a Top 25 Customer Success Influencer in 2021 and a Top 100 Customer Success Strategist in 2020 by SuccessHacker, Alex Farmer is highly regarded in the industry.

With a Bachelor's degree in Political Science and minors in Entrepreneurial Leadership Studies and Asian Studies from Tufts University, Alex has a diverse educational background.

In addition, he studied China in a Global Context through the CIEE Study Abroad Program at East China Normal University, enhancing his global perspective.

Throughout his career, Alex has held key positions such as VP European Sales & Customer Success at Incopro, Global Director of Customer Success, Head of Customer Success, and Customer Success Manager at Sage People, showcasing his expertise in customer relationship management.

His journey includes roles as an Implementation Consultant and Associate Consultant at PeopleFluent, demonstrating his versatility and experience in consultancy.

Alex Farmer's interests extend beyond his professional endeavors, including turning red accounts green, a passion for customer delight, and a sense of humor with mediocre jokes.

Consistently active on Twitter under the handle @FarmerAlexE, Alex engages with his audience and shares insights on Customer Success and industry trends.