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Al Hidayat
Service Architect Consultant at Transport for NSW
Professional Background
Al Hidayat is a certified business improvement professional known for his dedication to driving customer-centric improvements that create tangible benefits across diverse sectors. With extensive experience in Business Transformation, Business Process Re-Engineering, Business Process Off-shoring, and Customer Experience Design, Al has significantly impacted industries including banking, insurance, manufacturing, and government in both Australia and the USA. His professional journey is marked by an impressive track record of delivering successful projects that result in measurable outcomes and enhanced operational efficiency.
A thought leader in the realm of business improvement, Al has developed a reputation for his expertise in Continuous Improvement (CI) Program Design and Planning, Lean Six Sigma methodologies, and Organizational Re-Design. His strategic acumen is complemented by his proficiency in Change Management and comprehensive Market and Competitor Analysis, making him a valuable asset to any organization seeking to enhance their operational capabilities.
Al has held several key positions throughout his career, demonstrating his versatility and leadership skills in various roles. He is currently serving as a Service Architect Consultant at Transport for NSW, where he applies his extensive knowledge to optimize processes and enhance customer experiences. His previous roles include Process Improvement Manager at EML (Employers Mutual Limited), Continuous Improvement Manager at HealthShare NSW, and Business Improvement Manager at QBE Insurance, among others. Each position he has held has allowed Al to utilize his skills in business transformation and process improvement, consistently achieving significant project outcomes.
Education and Achievements
Al Hidayat's academic credentials include a Master of Business Administration (MBA) from the prestigious Australian Graduate School of Management (AGSM), where he specialized in Strategy and Operation Management. This advanced education has equipped him with a solid foundation in strategic thinking and operational excellence, essential for driving successful business transformations.
In addition to his MBA, Al boasts an impressive certification portfolio that includes a Lean Six Sigma Black Belt from Underwriters Laboratories University in Illinois, USA (previously known as Motorola University), along with a Lean Six Sigma Green Belt from the same institution. These certifications underscore his commitment to continuous improvement and operational efficiency, enhancing his ability to implement effective process improvements.
Al's academic background is further complemented by a Bachelor of Arts (BA) in Finance and Information Systems from the University of Washington. This blend of education has not only provided him with a robust understanding of financial intricacies but also a solid grounding in information systems, equipping him to effectively leverage technology in business processes.
Achievements
Throughout his impressive career, Al Hidayat has consistently delivered results that speak to his expertise and dedication to business improvement. His notable achievements include:
- Leading successful Business Process Re-Engineering initiatives that resulted in significant cost reductions and operational efficiencies for numerous organizations.
- Spearheading Continuous Improvement programs that enhanced customer satisfaction and loyalty by streamlining processes and adopting a customer-first mindset.
- Implementing strategic planning frameworks that positioned organizations competitively in their respective markets, enabling them to respond swiftly to changing business landscapes.
- Driving organizational redesign efforts that maximized workforce potential and reinforced alignment with overall business goals.
- Contributing to high-impact projects at leading companies like Goldman Sachs and Electrolux Professional Australia, where his analytical skills and business insight proved instrumental in achieving project objectives.
Al's contributions extend beyond project execution; he is also recognized for his thought leadership in the field of business improvement. His ability to inspire teams and foster a culture of continuous improvement significantly enhances the effectiveness of the businesses he collaborates with.
In conclusion, Al Hidayat embodies the qualities of a skilled business improvement professional, combining extensive industry experience with a passion for driving transformative results. His commitment to delivering customer-centric improvements has established him as a distinguished figure in the landscape of business transformation. As he continues to navigate the evolving dynamics of various industries, Al remains dedicated to utilizing his skills to champion effective change and foster excellence in performance.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
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