Golden Gate University

The George Washington University

Research Program Manager - Facebook Reality Labs

Research Program Manager – Facebook Reality Labs
Identify, establish, and maintain programs and processes to support research execution at scale
Foster and build relationships within Facebook legal, policy, and compliance to proactively optimize and streamline research processes 
Manage Research Assistants and Research Assistant program for Facebook Reality Labs UX 
Steward for Research budget (forecasting and yearly planning) and management of contingent workforce 
Manage research contract program supporting 100+ researchers 
Leveraged partnerships with global and local research vendors to negotiate rate cards and master SOW language for efficient project execution
Source, vet, and facilitate the security assessment of vendors
Co-Authored a Medium article about Rolling Research 
Speaking Engagements: 
People Nerds panel | Rolling Research: Your key to Creating a Culture that Incorporates User Insights  – 2020 
AnswerLab Client panel – 2020 
AnswerLab Salon Series | International Research – 2019 
Facebook panel | Research Operations – 2019 

Research Program Manager – International  
Advise researchers on best practices planning, executing, and sharing findings from international & domestic research 
Assess gaps in the international research program to create resource documents and trainings in partnership with researchers 

Document and establish policies around user data sharing and non-disclosures in conjunction with cross functional partners 
Establishing best practices for international recruiting and advising on how to reach niche populations 
Creating the process for screening and hiring research contractors for UX Research 
Developing and maintaining relationships with vendors to create efficiencies and set pricing 
Work with our AV/Labs managers to ensure researcher needs for equipment and labs are met 
Experience negotiating pricing with research tool vendors 
Ensure research team needs are met when moving to new offices 
Mentor the coordinators on my team

Research Program Manager - Reality Labs (AR/VR)

Train and manage new Project Managers
Oversee programs of domestic and international research: Maintaining/updating timelines & resource allocation
Acting as the gateway between the research team and our clients for individual projects as well as programs of research
For qualitative and quantitative research, I assist our sales team with bidding and project feasibility
Schedule internal and external project kickoffs with the research team and clients 
For qualitative studies, manage recruitment, facility selection, and overall research and technology logistics
For quantitative studies, manage panel vendors, survey programming and fielding
Manage project budgets 
Actively building, maintaining, and leveraging a database of customers for research 
Account tracking and client knowledge center
Drafting statements of work and pricing
Look for ways to make processes more efficient and/or functional
Work directly with our vendors to make sure AnswerLab standards are being met 
Vet new domestic and international vendors
The hallmark of this position is anticipating obstacles and opportunities and planning how to bypass or capitalize on them

AnswerLab

Sr. Project Manager

Manage recruitment, facility selection, and overall research and technology logistics
Manage project budget
Recruiting for high profile research 
For qualitative I assist our sales team with bidding and project feasibility
Schedule internal project kickoffs with the research team and clients 
Account tracking and client knowledge center
Work directly with our vendors to make sure AnswerLab standards are being met 
Look for ways to make processes more efficient and/or functional

Project Manager

Manage project timelines to ensure deadlines are met
Facilitate communication with clients: send client updates and summaries of recruiting progress
Monitor project budgets
Manage 15 recruiters
Moderate individual interviews
Screener and moderating guide formulation
Knowledge of a variety of software such as Morae and WebEx
Experience with audio/video setup
Experience with working across various departments
Recruit for high profile studies
Organize and specify recruiting order to ensure client quotas are met
I anticipate and resolve issues before they arise
Update Fleischman database of respondents
Assist in database development
Designing and executing queries in Access database

Fleischman Field Research

Associate Project Manager

Coordinate client needs on site for study
Directing respondents when they arrive at the facility
Facilitating communication between clients and the recruiting office
Preparation of any client documents needed for the studies
Scheduling catering services for the clients and respondents
Drafting host reports
Writing and distributing incentive checks
Organizing incoming and outgoing mail 
Recruiting respondents for market research studies
Typing respondent profiles for client updates
Updating Fleischman database of respondents

Client Coordinator and Recruiter

Participated 2 consecutive summers
Conduct my own research working with Mitochondrial and chromosomal DNA
Perform an oral presentation of my research goals
Create a poster presentation of my finished project
Present my poster at a symposium for all program participants across the program

Northeast Alliance Summer Science Program

Research Participant

Facilitate the flow of acceptable patrons and students into and out of the library. 
Performing patron counts 
Answering a multi-line telephone 
Placed facilities requests 
Assisted with the opening or closing of the library.

Akilah Bledsoe