Aisling McCarthy

Dynamic Leader | Expert in Global Change Management | Customer Engagement Strategist | Transforming Operations for Large-Scale Success

Aisling McCarthy is a dynamic leader with a strong passion for driving transformation and optimizing customer engagement in large-scale organizations.

She has a proven track record of leading global change initiatives that enhance organizational excellence and scalability, with expertise in developing and executing strategies to improve team performance and manage large-scale transformation programs effectively.

Aisling excels in improving customer experience and operational efficiency through strategic leadership and innovative frameworks, mentoring senior leaders, and fostering cross-functional collaboration for significant improvements in customer satisfaction and organizational effectiveness.

With a background in navigating complex regulatory environments, she delivers impactful change initiatives that align with organizational goals and regulatory requirements, demonstrating a commitment to making a positive impact and driving success in every project.

Aisling's educational background includes a Master of Business Studies (MBS) in Business Practice, Finance, Strategy & Innovation, and Data Business from the Irish Management Institute, as well as a Bachelor of Arts (BA) in Management from Trinity College Dublin.

Her professional experience spans leadership roles at renowned organizations like Amazon, where she served as a Global Senior Manager Business Engagement & Change Experience, Global Principal Manager & Director, and Site Leader in various capacities.

She has also held positions such as Chairperson at the Customer Experience Professionals Association (CXPA), Head of Customer Experience & Operations Improvement at Bord Gais Energy, and Customer Support Manager at Calor Gas, showcasing a diverse skill set across industries.

Prior roles as Customer Relations Manager at Bord na Mona, Sales, Marketing & Customer Services Manager at UCB Pharma, and Business Development Executive & Customer Services Manager at Bayer Ltd further demonstrate Aisling's extensive experience in customer-centric roles and operational management.