Aileen Serge

Aileen Serge is a professional with strong expertise in ITIL, Problem Management, Customer Success, Leadership, and Account Management.

She holds a Masters in Business Administration with a focus on E-Commerce from Keller Graduate School of Management.

Aileen also pursued education in Altigen Certified Engineer, VOIP/Telecommunications from CTI Communications, a Bachelor of Science in Technical Management from DeVry University, and an Associate of Applied Science in Electronics and Computer Technology from DeVry University.

Her professional journey includes roles such as Information Technology Service Desk Manager, Team Lead, and System Administrator in organizations like BDO Digital Services, BDO USA, LLP, Dexter Magnetic Technologies, and others.

Additionally, she has experience as a Consultant, Client Account Lead, and Technical Support Specialist, showcasing her versatile skill set.

Aileen Serge has a solid background in both technical and managerial positions, making her a well-rounded professional in the IT and service management domain.