Aida Mutapcic

Aida Mutapcic is a highly skilled Multi-Channel Customer Experience Lead with over ten years of industry experience.

She has a proven track record in nurturing and managing people, department budget, operations, service deliverables, and customer service strategy.

Aida excels in spotting talent, driving team performance against KPIs, and keeping morale high.

Committed to her team's happiness and well-being, she revises department strategies to meet ever-changing customer needs.

Aida has a passion for learning and development, thriving in friendly and fast-paced team environments with excellent organizational and multitasking skills.

Her educational background includes a Diploma in Salon/Beauty Salon Management/Manager from Waltham Forest College, a Level 5 Diploma in Management and Leadership from Corndel, and a Bachelor's degree in English Language and Literature/Letters from the University of Pécs.

She has held positions such as UK Multi Channel Customer Service Lead at Pret A Manger, Senior Customer Service Manager at LaundryRepublic, Customer Services Manager at McDonald's, Senior Customer Services Administrator at McDonald's, Crew Trainer at McDonald's, Crew Member at McDonald's, Sales Floor Team Member at GAP at Avalon, and Legal Translator at Prison and Probation Ombudsman.