Higher Institute of Technology- Benha

Al-Azhar University

Senior Process Executive at Cognizant

▪ Provide excellent customer service and delight customers by exceeding their Expectations.
▪ Ensure logical and meaningful extraction of URL content.
▪ Prepare and implement action plans to drive process improvements.
▪ Deliver high quality of extraction consistently w/t fail and ensure process compliance.
▪ Develop domain expertise.

Cognizant

Senior Process Executive

▪ Providing service excellence to regular customers as well as travel agents through phone and email.
▪ Making new reservations, quoting the fares.
▪ Changing existing reservations.
▪ Issuance / re-issuance of tickets, refunds processing.
▪ Queues and emails management. 
▪ Working on middle east market (United Arab Emirates & Bahrain& Saudi Arabia) in Arabic and English. 
▪ Working with Amadeus system.
▪ Helping the team and new joiners with frequently used Amadeus systems.

Cathay Pacific Airways

Customer Contact Specialist | SME(Subject Matter Expert)

Focused on delivering high quality professional and executive level candidates by utilizing internal and external network and technology tools in support of strategic business objectives.
Tasks:
Create Sourcing Strategies to achieve organizations short and long term hiring goals
Interview/screen appropriate candidates and provide background summaries in accordance with expectations
Utilize deep knowledge of online sourcing and networking to create new communities that identify and build talent pipelines 
Sourcing candidates via job boards, social media and through various networks.
Coordinating all sourcing activity including advertising
Establishing a network of contacts and relationships for pipeline talent.

Digital Sourcing HUB

Multilingual Global Sourcing Specialist / IT recruiter 

Establishing, developing and maintaining business relationships with customers and prospective. Supporting the customers in the assigned territory/market segment to generate new business for the organisation's products/services. 
Researching sources for developing prospective customers and for information to determine their potential. 
Expediting the resolution of customer problems and complaints. 
Supplying management with oral and written reports on customer needs, problems.

Net Momentum

Sales Representative / Customer Service Specialist

Assisting with the operation of the audio/visual equipment within the assigned venue, project or event including operation of equipment for a live show or event.
Taking direction for completion of team objectives in assembly of gear and checking equipment from crew chief and/or lead.
Installing, setup/storage, and maintaining of audio/visual equipment. Troubleshooting technical problems as they occur.
Assisting in maintenance of venue or event specific inventory of all technical equipment. Adhering to all policies and procedures, as defined by the Entertainment

Red Sea Hotels

Guest Services Coordinator / entertainment tech audio/video

Sheraton Hotel

Register and assign guests to hotel rooms.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available In guest rooms. Ensure overall guest satisfaction.

Ahmed Ali