University of California, Davis

Operations Manager at Amazon

▪	Leading a team of 5 direct managers and 200+ associates
▪	Led an improvement in productivity from 139 units per hour to an average of 246 units per hour, a 75.7% increase. Regional leadership utilized my presentation and standardized productivity improvement process as the best process across the central region.
▪	Decreased warehouse yearly cost by restructuring departments, setting expectations, and driving process improvements in productivity, quality, and safety. This led to a decrease of 2.4 million dollars year over year.  
▪	Improved over all cost management inbound operation from 51 packages per hour to 81 packages per hour, a 6 % increase.
▪	Created network wide step by step training guide on how to utilize productivity data to specifically target the associates that have the largest probability of improving the overall productivity average unity per hour.
▪	Chosen by site leadership to visit warehouse outside or region. Helped drive standardized practices and improve operational efficiency. Inbound flow per hour at the start of shift was improved by 50% and labor tracking accuracy was improved by 100%. Trained Area Managers on improving producitivity performance which has seen a 54% improvement from 200 to 304 average. 
▪	Helped 3 shift assistants get inclined for an area manager position and helped an area manager get inclined for a safety position

Amazon

Operations Manager

▪	Managed 200-450 associates throughout the year 
▪	Improved inbound operation increasing delivered shipments from 1.27 million(August 2018) to 3.8 million (December 2019) a 199% increase
▪	Achieved a 12.49% increase in quality compliance from 88.57%(September 2018) to 99.64%(February 2020)
▪	Peak holiday season 2019 vs Peak holiday season 2018
     2019 – Largest inducted volume 126,923 with 99.45% scan compliance
     2018 – Largest inducted volume 80,953 with 97.54% scan compliance
▪	Developed 3 shift assistants into Area Managers

Area Manager

▪	Ranked #1 in sales and customer service out of 68 assistant managers in July through September, and from January through April.
▪	Earned multiple invitations to Elite to Eat as an assistant manager for being a top sales performer
▪	Managed front end operations by ensuring my employees are meeting sales expectations and providing exceptional customer service
▪	Directly accountable for 14 employees, their training and development, setting and meeting goals, and discipline
▪	All 4 of my front-end sales associates were ranked among the top 10% in sales out of 210 sales associates in the state of Arizona from July through May
▪	Tracked fleet operations daily to ensure vehicles are readily available based on reservations
▪	Forecast business mix weekly to prepare for corporate deliveries, insurance appointments, and retail reservations
▪	Increased profit by $84 a car and reduced expenses by $11 a car by effectively managing rates, sales, and accounts receivable since July

Enterprise Rent-A-Car

Assistant Manager

- Ranked 5th out of 190 for overall sales performance in Arizona in April, 3rd out of 190 in May, and 1st out of 200 in June

- Earned an invitation to Elite to Eat in June for being a top sales performer by selling at 125% sales penetration on all rental transactions

- Helped 8 employees qualify and pass their management qualification interviews

Management Assistant

- Earned an invitation to Elite to Eat in November for being a top sales performer for selling $12.30 in additional revenue per transaction

- Ranked in the top 5 management trainees out of 40 during my 4 month rotation at Sky Harbor International Airport

- Led team sales trainings to help improve overall knowledge, confidence, and sales techniques for fellow management trainees

- Passed my management qualification interview with a 92% within 7 months of my hire date

Management Trainee

- Encouraged best practices in team communication and project planning to drive operational excellence and teamwork and led the team by consistently exceeding monthly quotas; 140 % month two, 120 % month three and 168 % month four

- Identified opportunities, nurtured relationships and effectively marketed and pitched the unique Zenefits product and value proposition to CEOs, CFOs, and COOs

- Built a successful pipeline and consistent lead generation through prospecting with constant cold calling and email campaigns in designated territories using Salesforce, Google Apps, and Inside Sales

- Documented prospect’s activity/interaction, and updated contact information in Salesforce to ensure accuracy and revised data when any errors were found

- Increased efficiency by directing daily operations in a professional and organized fashion and coordinating meetings with account executives to convert prospects into clients

Zenefits

Account Coordinator

-Acted as financial advisor and created a diversified equities portfolio, which met client's investment goals and needs

-Performed as an equity analyst using quantitative, technical, and fundamental analysis and planned investment strategies in developing stock analysis reports.

-Efficiently developed a financial sector project featuring industry factors on Abenomics 

-Performed analysis of available resources to assist in identifying key trends and areas of improvement to increase bottom-line revenue

-Reviewed financial and management reports to plan, scope, and execute reviews and analyzed the reports to stay abreast of developments within the various businesses

Morgan Stanley

Intern

-Led the Bulk Fuel Reduction Initiative for the Division of Equipment/Maintenance 

-Utilized Excel to track, analyze, and build reports on bulk fuel data throughout the state and increased the ability to efficiently retain/recover documents, reports and records

-Organized bulk fuel files to streamline data entry through Microsoft Access, ensuring strong file organization and decreased data retrieval times

-Processed over 30 files a day into the database, entering data and processing backups which preserved an environment of thoroughness and accuracy

-Recommended practice solutions to management through the preparation of detailed reports with proposed action plans

Caltrans

Data Management Intern

-Communicated with over 30 customers a day about Panasonic and/or Intel products in high-traffic Best Buy locations

-Increased sales of Panasonic products by over 20% and Intel products by over 15% by successfully going through the full cycle with customers

-Conducted in store marketing and demonstrated products in front of crowds of customers

-Trained and mentored other sales associates on Panasonic and Intel products

Ahmed Abushaban