Simon Fraser University

Killarney Secondary School

Digital Marketing Specialist at Tom Lee Music Canada

Vancouver, British Columbia, Canada

- Creates content (e.g. copywriting, taking photos/videos, curating user-generated and third-party content with permission, etc.) for website, blogs and social media properties on various platforms like Facebook, Instagram, Twitter, YouTube, LinkedIn- Develops strategies (in collaboration with management, product managers, and web teams) that help to differentiate Tom Lee Music Canada and Steinway Piano Gallery Canada brands to translate into higher customer engagement, conversions, and retention- Manages the master marketing schedule of past, current and future marketing campaigns, blog posts, email newsletters and social media posts

Tom Lee Music Canada

Digital Marketing Specialist

- Develops and maintains a successful brand/channel with over 185,000 subscribers (Silver Playbutton Award) - Edits, uploads and curates content using software like Final Cut Pro, LogicXPro, iMovie, GarageBand, Adobe InDesign, etc.- Knowledgable with topics relating to brand management, content creation, monetization, branding, graphic design, audience engagement and social media planning/development

YouTube

Youtube Content Creator

- Provided superior customer service while emphasizing the importance of brand experience and customer engagement/satisfaction- Managed financial transactions/purchases operated on cash registers/POS system- Prioritized the customer's needs/wants and personalized purchase opportunities to address the unique qualities of every individual

MUJI Canada Limited

Sales Associate

- Communicated effectively and professionally while meeting client needs and concerns- Utilized a system for financial reconciliation through batch processing + calculating payments- Required strong attention to detail in internal inventory audits; used systems to process transactions, policy changes and payments associated with ICBC protocols- Developed and maintained effective stakeholder relationships

F. Adams & Associates Insurance Services Ltd.

Junior Insurance Agent

- A Hostess position that required multitasking, working under pressure and dealing with conflict when issues would arise - Tasks included greeting and seating guests, managing wait-lists, clearing/cleaning tables and expediting food while working in a fast-paced environment- experience/knowledge of using POS systems; managing deposits and handling cash

Marylou Villegas

Marylou Villegas