Julio J Hernandez

Julio J. Hernandez is a seasoned professional leading KPMG's Global Customer Centre of Excellence and the U.S. Customer Advisory Practice. With over 20 years of experience in global management consulting, Julio specializes in strategy formulation, marketing, sales, service strategy and transformation, and enterprise analytics.

At KPMG, Julio focuses on helping clients navigate market disruptions by developing and delivering front office programs that leverage digital technologies and analytics. He assists organizations in designing and executing customer transformation initiatives to enhance engagement and foster lasting customer relationships across various industries such as consumer goods, retail, healthcare, telecommunications, and energy.

Julio holds a Master of Business Administration in Management from Harvard Business School, a Bachelor of Business Administration in Accounting and Finance from Emory University - Goizueta Business School, and a Bachelor's degree from Southern Adventist University. His expertise extends to multiple patents and patents pending in customer experience and analytics.

If you are seeking guidance on customer-centric strategies or transformative customer programs, Julio J. Hernandez is well-equipped to offer insights and solutions tailored to your business needs.