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Adriana Torres
Senior Vice President, Global Head of Customer Support at Oracle
Adriana Torres is renowned as an operations visionary with a remarkable track record of creating and expanding roles across diverse international venues and industries.
With expertise in designing global service strategy, Adriana has significantly boosted operational efficiency, productivity, and sales, while mentoring personnel at all levels.
Adriana's accomplishments include driving an international sales model that led to a revenue surge from $246M to over a billion dollars, spearheading a global strategy that achieved over 100% yearly business growth, and merging 23 Latin American country centers to enhance service levels and reduce costs.
Adriana holds a Master's in International Business and a Master's in Computer Science, with fluency in English, Spanish, Portuguese, and basic French.
Her specialties encompass a wide range of areas such as International Cultures, Global Human Resources, Sales Innovation, Strategic Engineering, Call Center Management, and Executive Leadership, among others.
Education-wise, Adriana pursued a Doctor of Philosophy in International Business, a Master's in Computer Science, an MBA in International Business, and a Bachelor of Science in Organizational Development.
Adriana has held prominent positions including Senior Vice President roles at Oracle, Senior Vice President at Visa, Managing Director positions at Citi, and Director role at BP.
She has also been associated with organizations like HITEC (Hispanic IT Executive Council), contributing her expertise to the tech sector.
Adriana's skill set includes Problem Solving, Six Sigma mastery, Client Management, Cross-Border Consolidation, and Financial Services expertise, making her a versatile and accomplished professional in the corporate world.