Ted Mannion is a US Military Veteran with over 20 years of experience in IT infrastructure design, management, and implementation. With a focus on increasing system performance and cost savings, he has worked extensively with industry-leading technologies such as VMware, Microsoft, Citrix, NetApp, HPE, Cisco, Dell EMC, and IBM. Ted has led nationwide IT infrastructure deployments and holds various certifications, including VMware Certified Professional (VCP), Citrix Certified Administrator (CCA) for XenApp & XenDesktop, and HP ASE-Network Infrastructure. Ted's expertise extends to hardware, WAN/telecom, software, network, and operating systems, including DNS, DHCP, Switching, security architecture, network monitoring, Windows and Linux systems, SAP, MS Office, Visio, and Project. Currently, Ted serves as a Senior Systems Analyst at Eppendorf North America, where he analyzes and resolves complex IT infrastructure issues and creates effective technical solutions focused on customer satisfaction.