Portland State University

Portland, Oregon, United States

Mid Mod Marley

Owner Furniture Restoration

Special projects: FAQ/Solution RecordsOn-boarding and training small to enterprise level school districtsPre-Sales architecture support.

ReadySub

Technical Account Manager

Opened new markets to create a national network of independent, contracted waste and  junk hauling providers:         · Designed on boarding, reducing TTV        · Facilitated platform success, exceeding ARPV goals         · Communicating the value proposition and help providers win jobs        · Understand and train providers on local and regional compliance.      Developed and managed success plans, objectives, policies and procedures, including website FAQDeveloped Recruiting/Marketing collateral and strategies to increase adoption, usage and retentionCollected and analyzed UX data for advocates and NPS

Go Trashy

Business Engagement Manager

POST AQUISITION:     · Salesforce Administrator during expedited growth (100s to 1000s)    · Facilitated web demos with outside business consultant teams and bank partner channels    · Thinking through potential solutions (hardware, software, and situational) to find the optimal        outcome.    ·  Proactive evaluation of customer business motivations and objectives, communicating the        value proposition: fully leverage technology solutions, showcasing potential ROI.

Clover Network, Inc.

Customer Success Manager

- Acquired by First Data, value add to Clover Point of Sale)Fast-paced start up/SaaS company providing creative options for custom mobile loyalty programs for SMB B2CThe first of 5 team members, focus on process improvement. Lead on API integrations and strategic accounts.I was successful in selling and retaining our first 100 locations and our first pizza chain, moving from an outside sales rep to inside SDR.Solicited sales and cold called

Perka

Loyalty Solutions Sales Specialist

Through thoughtful marketing, I was able to keep occupancy level to 100% on multiple properties.Leasing apartments, handling of move in/out paperwork, collecting and posting rent and fees, bank deposits, processing accounting reports. Authorize invoices and purchase orders in accordance with the spending limits established in the management contract and budget. Maintain current and accurate accounts payable practices.Building and grounds maintenance, apartment turnover, scheduling vendors, and resident relations.   Comply with Equal and Fair Housing laws and tenant/landlord laws. Review tenant agreements for accuracy while exercising discretion when handling confidential information. Manager of the Month February 2012Skyline Software

Norris & Stevens, Inc.

On-Site Manager

Assist accounting manager with aspects of subrogation paperwork including data entry of new cases, creating and mailing settlement paperwork, posting settlement payments and bank deposits. Organizing and posting of accounts payable to the general ledger. Update tenant and vendor files. Maintain accounts payable filing and other financial statements. Reconcile work orders to invoices received and monthly statements. TABS3 Software

Macmillan, Scholz and Marks

Accounting Assistant

Respond to phone and email inquiries regarding available properties. Arrange appointments and provide viewings on over 250 single-family homes throughout the Portland area. Answer questions regarding standard rental criteria.

Residential Property Management Inc

Leasing agent

Assisted Accounting Manger with various tasks including purchase order processing and reconciliation, billing using specific protocols.

Wholesale Commercial Interiors

Maintain a thorough knowledge and understanding of various licensing programs, policies of internal processes. Assist customers via email and phone with several web portals for license upgrades/technical issues. Troubleshooting/analyzing incoming customer calls/emails related to software/hardware issues. Determine escalation path and provide alternative solutions to meet the customer's needs. Answer questions on "how to" for products. Analyzing/testing data and software to determine the type of problems the customer is encountering which could include software bugs, client set up, corrupted data, etc.Make sure documentation is complete and accurate, including enforcing current revenue recognition guidelines.  Consistently review procedures and processes for efficiency, company compliance and global consistency. Propose innovative solutions to resolve licensing issues.Create and update process documents and policies. Routinely evaluate order activity and prioritize workloads based on revenue needs, customer sensitivity, time requirements, etc.

Derek Marley