Adam Houghton

Adam Houghton is an accomplished professional with over 20 years of experience in building and scaling customer success teams across various business environments.

Currently serving as the VP of Customer Success at Klue, a leading AI-Driven Competitive Enablement Platform, Adam leads the Customer Success Organization focused on driving revenue growth by delivering exceptional value to customers.

His expertise lies in areas such as Revenue Growth, Strategy and Operations, Enterprise and Digital Customer Success, Customer and User Journey mapping, Strategic Planning, Organizational and Leadership Development, and SaaS.

Adam Houghton has a strong educational background with a BA in Political Science Major (with Economics and Psychology minors) from the University of Victoria and a Post-Graduate Diploma in IT and Software Programming from ITI (now the art institute).

Prior to his current role, Adam held key positions including Vice President of Customer Success at Klue, Senior Director of Customer Success & Strategy at Hootsuite, Head of Enterprise Customer Success at Bullhorn, COO, and VP of Customer Success at MaxHire Solutions, and Program Director at Private School Academy.

His proven track record includes driving gross and net retention, adoption, and operational excellence within the customer success domain.