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Adam Barris
Team Lead, Service Desk at Netsmart
Professional Background
Adam Barris is a seasoned professional with extensive experience in customer service, particularly within the healthcare sector. Over the years, he has cultivated exceptional communication skills, particularly effective during high-pressure and time-sensitive situations. Adam’s ability to remain calm and composed, alongside his active listening skills, equips him to handle complex issues with ease.
With a solid foundation in technology, Adam specializes in various information systems, with a keen emphasis on healthcare applications. His expertise encompasses Electronic Health Records (EHR) and Electronic Medical Records (EMR), as well as knowledge of Health Insurance Portability and Accountability Act (HIPAA) security and compliance. This blend of skills has allowed him to work with diverse healthcare environments, ranging from expansive hospital systems to medium-sized medical practices.
Adam's career path has been marked by a continuous commitment to learning and adapting. His experiences in different roles within the healthcare information systems context have fostered a rich and versatile skill set. Throughout his career with Netsmart Technologies, Adam progressed from a Desktop Support Technician to a Team Lead at the Service Desk, demonstrating his dedication and capacity for growth. He has also served as a Clinical Lead and a Central Services Specialist, where he effectively bridged the gap between IT support and clinical operations.
In his role at Maritec Medical System as a Healthcare Systems Specialist and Tier III System Analyst, Adam addressed complex issues affecting information systems, reinforcing his hands-on understanding of technological challenges in healthcare. His previous experiences as a Desktop Support Technician and IT Specialist have further solidified his technical abilities and problem-solving skills.
Education and Achievements
Adam pursued his education at the University of Phoenix, where he studied for a Bachelor's Degree in Computer and Information Systems Security with a focus on Information Assurance. He achieved a commendable GPA of 3.3, showcasing his commitment to both learning and academic achievement. Prior to this, he attended Kent State University, where he studied Computer and Information Sciences, laying the groundwork for his future endeavors in technology and healthcare.
Achievements
- Extensive Expertise in Healthcare Information Systems: Adam has developed a deep understanding of EHR/EMR systems, ensuring compliance with HIPAA standards while managing healthcare information.
- Leadership and Team Management: As a Team Lead at Netsmart, Adam successfully guided and mentored his colleagues while also managing a busy service desk, proving his capabilities in team leadership.
- Diverse Technical Background: Adam’s roles span a variety of IT-related positions, from hardware support to complex system analysis, which reflects his adaptability and breadth of knowledge within the tech landscape.
- Strong Customer Service Focus: His experience in customer service drives his dedication to providing users with reliable solutions and project management that prioritize user experiences.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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