Bala Subramanian

Bala Subramanian is a seasoned Salesforce expert and entrepreneur with over 14 years of experience delivering Customer Relationship Management (CRM), Field Service Management (FSM), and Customer Analytics solutions across various industries. With a Bachelor's degree in Computer Science from Anna University, Bala has held numerous roles in several organizations, including Sr. Solution Architect at Philips Innovation Campus, Bangalore, Senior Staff Software Architect at ServiceMax, and Architect at Pramati Technologies Private Limited. He is also a former Sr. Salesforce Developer at ServiceMax, Software Engineer at FAonDemand Inc, and Design Lead at Vettry Solutions.

Bala's broad expertise lies in delivering complex, configurable, large-scale business solutions on Salesforce platforms. His technical skills include Salesforce Lightning Process/App Builder, Lightning UI/UX, Lightning component framework, AppExchange products, and Salesforce licensing pattern. He also possesses a keen understanding that businesses can only succeed by placing their customers' needs at the heart of every business decision. Therefore, he employs a combination of quantitative and qualitative research methods and customer data analysis, such as observations, interviews, personas, and journey maps, to understand customers' experiences comprehensively.

In addition, Bala has a keen interest in IoT, technology, ideas, and innovation. He loves networking and is always open to making new professional acquaintances. To connect with him, send him an email at balacrz@gmail.com.