Dwayne King is a seasoned professional with over 20 years of experience in leading organizations towards experience transformation, human-centered innovation, UX design and research. His primary focus is to create meaningful change within companies that help them connect with their audience to create positive business outcomes. As a Certified Customer Experience Professional (CCXP), he has worked with a wide range of industries including Microsoft, Nike, Cisco, Healthcare Corporation of America, Boeing, and National Institutes of Health.

With an extensive education background, Dwayne King has studied Certificate, Business Perspectives for Creative Leaders at Yale School of Management, MBA Certificate, Design Strategy at California College of the Arts, MS, Statistics at Oregon State University, and BS, Biology at Lewis & Clark College.

He has worked in various positions including Founder & CEO at Rutabaga, Head of Global Innovation at Iron Mountain, Global Director, Human-Centered Innovation Product and Services Strategy at Salesforce, Director of Experimentation in Innovation Transformation Center at Salesforce, Faculty Instructor at The Art Institute of Portland, User Experience Design Instructor at Portland State University, Head of Design Strategy & Founder at Pinpoint, Technical Strategy and Execution Lead at White Horse, and as Interface Designer and Faculty Research Assistant at Oregon State University.

Dwayne King has created strategy and culture for employees to innovate, while fostering individual and collective creativity. Also, he designed global research and analysis programs to identify customer journeys and moments of truth, leading to improved customer experience & loyalty, and finding whitespace for new products and services. Moreover, he has led the design and improvement of products, services, business models, and processes, creating experiences that connect with people by addressing their expressed and latent needs.