Mental Health First Aid

Working towards Agile certification

Working towards Graduate Certificate in Cyber Security

Cisco 810-403 Selling Business Outcomes

Capgemini Engagement Management

Prince2 Practitioner

IAF 4.5 Practitioner Certificate

TOGAF 9 Certificate

Prince2 Foundation

SQL Essentials

Certificate IV in Small Business Management with Distinction

ITIL Foundation Certificate in IT Service Management

Workplace Supervisor Training I

Senior Project Manager at Westpac

Sydney, Australia

Westpac

Senior Project Manager

Services Australia

Service Officer

Digital Armour Corporation

Project Manager

RESPONSIBLE FOR: -  Managing several concurrent high visibility projects across multiple business divisions   -  Accurately and objectively evaluate project risks and issues   -  Plan, lead, organise and motivate project teams to achieve a high level of performance and quality in delivering projects whilst still achieving BAU requirements    -  Provide highly credible leadership to internal and external teams -  Assist with the development of a project management framework and mentor team members.  ACHIEVEMENTS: -  Complete website redesign including an upgrade to Sitecore 9   -  Online sales decentralization across APAC to allow regional offices to receive proceeds of sales in local currency -  Implementation of an in-house IP phone and computer-based lead management system across the APAC region

Accor Plus

RESPONSIBLE FOR: -  Client objectives and associated scope   -  Management, mentoring, coaching and training of the Delivery team and actively participate in Leadership team  -  Lead recruitment and hiring process for Delivery staff  -  Determine project risk on an ongoing basis -  Monitor project deliverables, resourcing and performance to identify potential instances of underutilization and actively work with the Project Lead and Senior Management to address and resolve those issues -  Collaborate with different disciplines and drive the group to formulate and agree comprehensive quality procedures ACHIEVEMENTS: -  Work with Human Resources and Senior Management to build the business through strong employee engagement for the overall vision and goal to become an employer of choice and improve internal policies, procedures and reporting -  Pragmatic approach to managing deliverables, budgets and resourcing  -  Develop deeper levels of engagement with clients

Intelligent Pathways

NSW Delivery Manager

Northgate Public Services

NTT DATA Business Solutions

IT Network Systems Administrator

RESPONSIBLE FOR: -  Client contract value retention and growth through contract expansion -  Building excellent relationships with partners and vendors to mutually drive growth and customer satisfaction through best practice design and competitive pricing  -  Assist client in realising enterprise-wide improvements to profitably differentiate them from their competitors in the marketplace   -  Align the IT roadmap with company goals to enable the client’s success  -  End-to-end responsibility for the project delivery lifecycle including driving stakeholders, cross-functional technical teams and vendors to complete projects on time and on budget with an emphasis on quality, productivity and consistency  ACHIEVEMENTS: -  Influenced customers as a trusted advisor to create new sales and professional services contracts from new and existing customers by realising opportunities for improvement

KNet Technology

Senior Account Executive/Project Manager

RESPONSIBLE FOR: -  Managing numerous incomplete IT projects to completion with limited resources and tight timelines successfully -  Drive operational excellence through an improvement in culture organisation-wide  -  Develop and manage relationships with vendors and third parties relating to service delivery, support and cost efficiencies   -  Lead, coach and develop the technical team to deliver tangible business outcomes through project completion and alignment to IT strategy

CIP Property

IT Operations Manager

Transport for NSW

IT Contract Compliance Analyst

RESPONSIBLE FOR:- Ensure procedures and policies implemented for IT operations meet global standards (ISO27001, ITIL) and internal and external audit requirements- Champion for change to align local processes with global requirements- Create a proactive, customer centric approach within the technical team- Transparent time and work management, ensuring all work prioritised according to service levelsACHIEVEMENTS:- Significant financial and process efficiencies through a rigorous project management approach to internal and external projects- Creation of a catalogue of processes to establish a clear service offering baseline for the offshore Manila team- Enabled a seamless transition and effective risk mitigation strategy.  This baseline also enabled a very tight and cost effective resource management plan to support the transition.- Engage business with IT to understand requirements to support client projects and advise on strategic business technology options

Capgemini

Capgemini Team Leader

RESPONSIBLE FOR:- Administration and negotiation of vendor support contracts to provide competitive pricing, risk mitigation and service availability- Delivery of IT support- Worked collaboratively with the Corporate Sustainability Group to relaunch the Sustainability Dashboard to the Board- Pre-planning and baseline implementation plan for two compaines who merged with Capgemini for a seamless transition (approximately 100 new employees)

Senior Consultant

Consultant

Assist with project management of the SAP upgrade including requirements gathering, change management, user acceptance testing and pre/post implementation training.Enable end users to have their systems requirements met as part of the planning process.Outcomes:Known for establishing change management processes and getting things done for the end user.Developed fantastic systems knowledge and understanding of the SAP Housing environment.Successful projects included:-	Fixed Assets – Moved spreadsheet based fixed assets into the Fixed Assets module of SAP;-	GST – Updated property information with updated GST codes and Local Government Areas;-	Major Projects – Tested and created Major Projects in SAP for large Housing NSW property projects;-	New Contract Model – assisted with the restructure of the chart of accounts.

Housing NSW

Business Analyst, Financial Systems

Provide 24 hour end user computing support to the executive and their teams.Role created to meet the increasing technology needs of senior management and selected from a team of four due to my existing relationship with the management team and my knowledge of IT systems.Outcomes:Designed and facilitated individual pre and post implementation training on new and upgraded systems for 100 users from the Executive and their teams.Handled IT emergencies as required in a calm and pragmatic manner.

Foxtel

Executive Desktop Support

Champion the move of all first level Sydney helpdesk responsibilities to the Melbourne helpdesk, improving the efficiency of the Desktop Services team.Identify the need for, develop and implement records management for registering requests.Delivery of IT support to a wide range of users and resolving issues relating to hardware, software and communications equipment.Outcomes:Promoted to second in charge of the Helpdesk.Organised and completed PC rollouts as leasing agreements expired.Assisted with the relocation of FOXTEL Sydney office.

IS Support Analyst

Organise ground transportation for NBC crew filming basketball, handball, volleyball, badminton and rhythmic gymnastics at the Sydney 2000 Olympics.Outcomes:Watched world class sport every day for three weeks during the Sydney 2000 Olympics.

NBC Olympics

Transport Information Personnel

Provide first level call resolution to QANTAS staff worldwide.Provide after hours support to QANTAS airport staff worldwide for business critical systems.Outcomes:Promoted from Customer Response Team through Global Support Centre Analyst to On-Shift Support Analyst over seventeen months with increased responsibilities in each role.Prepared the Global Support Centre for Y2K readiness and a member of the core team on New Years Eve 1999 to support QANTAS IT in case of system failure.Awarded for consistently achieving the highest and fastest call resolution on the Global Support Centre Helpdesk.Assisted in creating Service Level Agreements between the Global Support Centre and the rest of the business.Lead a team of IT staff to design, create, and present a promotional video and road show to raise business awareness of the Global Support Centre.

Qantas

Global Support Centre Analyst

Naleeni White