Lorenzo Scancarello has a diverse background in the hospitality industry, with a particular focus on revenue management. He began his career in agritourism before transitioning to the hotel industry, where he worked as both a receptionist and a revenue manager assistant. Lorenzo is skilled in using Windows, Mac-OS, and Linux operating systems and has extensive experience working with programs such as Word, Excel, Publisher, and PowerPoint. He is fluent in English, Spanish, and proficient in French and is currently studying Mandarin. Lorenzo is passionate about providing excellent customer service through the use of emotional marketing and neurolinguistic programming techniques. He holds several certifications, including "RSL," "addetto all'antincendio con rischio elevato," and "primo soccorso."