Maharshi Dayanand University

Assistant General Manager - BitRaser at Stellar

Faridabad, Haryana, India

Champion the Global Partner Business development efforts resulting in a strong increase in business.
Drive business and market enthusiasm through communications, seminars, trade shows, and industry events, while building and nurturing relationships, and closing new business opportunities.

Oversee marketing Activities for BU, Competition Analysis, and market study for product improvisation by site visits.

Advance in various executive leadership roles managing resources, promoting career growth, building high-performance teams, and optimizing organizational operations, staffing and succession plans.

Stellar Information Technology Pvt. Ltd.

Assistant General Manager - B2B Sales - BitRaser

Created, executed, and drove solutions selling and product marketing for application and infrastructure software, especially in the context of major partnerships.

Monitored customer, market and competitor activity and provided feedback to the company leadership team and other company functions.

Develop short and long-term sales strategies to gain market share/penetration, coordinate activities of sales executives to achieve revenue goals, and marshal internal resources to develop plans that helped clients achieve objectives.

Senior Manager - B2B sales - BitRaser

Improved productivity and eliminated redundancies by instituting new technical support and training procedures that were implemented across organization

Managed a team of customer retention, refunds, eCommerce management and Logistics providing global technical support.

Oversaw creation and implementation of Customer-Oriented Satisfaction program, which assessed and identified strengths and weaknesses of technical support policies and procedures.

Served as a member of Software Engineering Process Group responsible for New Product Development and releases.

Manager-Data Recovery Support

Delivered dynamic trainings sessions such as customer service, soft skills, process training, refresher training, etc. across the enterprise to a diverse learning audience.

Ensured effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunities.

Successfully managed multiple, high priority projects with competing deadlines.

Atsoft Services

Process Trainer

Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.

Achieved Awards like Champion of the month and Excellence in Quality from the client for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

Collaborated with management to effectively train and mentor junior staff and prepare them for their expected roles and duties.

Baxy Infosol

Senior Customer Care Executive

Utilized strategic-relationship and partnership-building skills, while listening attentively, solving problems creatively and using tact and diplomacy to achieve win-win outcomes.

Balanced the needs of customers while meeting internal business requirements as well as productivity and performance benchmarks in all areas every month.

Received best performer award for three consecutive months.

Abhishek Jain