Abbas Rangwala

Abbas Rangwala is a dedicated individual who wears many hats - from being a dad and spouse to a passionate dreamer and doer.

As an experienced technology leader, Abbas specializes in making companies customer-centric and agile by leveraging his profound expertise in products and services like Contact Centers, Customer Service Management, CRM, Cloud, Hosted, Managed, Voice, and Data connectivity services.

With a comprehensive background in various industries such as IT, Telecom, Retail, Publishing, Education, and Social/not-for-profit, Abbas brings a diverse perspective to his work.

His specialties encompass a wide range of skills including customer service, team leadership, product and sales management, solution consulting, product marketing, product development, process mapping, change management, teaching, mentoring, and infusing passion and enthusiasm into all his endeavors.

Abbas has honed his abilities throughout the sales and product development lifecycle, collaborating with top-tier companies in pre-sales, implementation, and post-sales service capacities.

Education-wise, Abbas has pursued studies in Art, Architecture, Management, Business Administration, Marketing, Mathematics, and Computer Programming from reputable institutions like The Kcs Academy, Sandler Training, York University, and the University of Mumbai.

Currently, Abbas Rangwala holds the position of Director, Solution Consulting at ServiceNow where he continues to drive innovation and excellence in customer service solutions.